Like Fizzback

announced 9/19/2011 via PR Newswire

NICE Systems Ltd, will acquire Fizzback

synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. "
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$81
rev ($mm)
$20
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
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announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
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announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/30/2018 via BusinessWire

Cheetah Digital, acquired Stellar Loyalty

synopsis: Cheetah Digital, the leading independent, enterprise cross-channel marketing software company, announced its acquisition of Stellar Loyalty, a provider of cloud-based customer engagement and loyalty software.
buyer parent: Vector Capital
buyer: Cheetah Digital
Cheetah Digital is an enterprise cross-channel marketing software company that helps marketers manage their data for better decision-making, send messages to customers to increase revenue, and that provides professional services expertise to execute complex marketing plans at scale. "
target: Stellar Loyalty
Stellar Loyalty is a provider of cloud-based customer engagement and loyalty software. The Stellar Loyalty Consumer Relationship Cloud helps brands drive engagement frequency, maximize revenue, and build more meaningful and profitable customer relationships with their customers.
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closed 4/12/2018 via PR Newswire

Qualtrics, acquired Delighted Inc.

synopsis: Qualtrics, the enterprise leader in customer experience, acquired Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. With Delighted, organizations can configure online customer experience feedback that can be launched via email, web, SMS and more.
buyer: Qualtrics (:$372.39)
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. "
target: Delighted Inc.
Delighted is the fast and easy way to gather customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – Delighted helps companies align customers' needs with business growth.
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announced 11/15/2017 via BNC Analysis

California Software Company, will acquire Infinia Services & Solutions DMCC

synopsis: California Software Company (Calsoft), a Product Engineering & Enterprise Solutions company, will acquire a majority stake in Cordite PTE Ltd, owner of Infinia Services & Solutions. Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with an integrated suite of technology and mobile application services.
buyer: California Software Company (NSEI:CALSOFT:$0.21)
California Software Company (Calsoft) is a Product Engineering & Enterprise Solutions company with a strong background in development and implementation. Calsoft delivers Product Engineering Services and technology-driven Business Solutions that help meet the business objectives of their clients. "
target: Infinia Services & Solutions DMCC
Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with a state-of-the-art integrated suite of technology and mobile application services. It offers complete program management solutions across pre-paid, debit, credit and corporate cards.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/14/2015 via BNC Analysis

Mobikon, acquired Triibe

synopsis: Mobikon, a cloud analytic and mobility solutions company for Hospitality and Retail industries, has acquired Singapore based Triibe, a company that develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback.
buyer: Mobikon
Mobikon is a cloud analytic and mobility solutions company for Hospitality and Retail industries. A one stop solution that empowers restaurants & retailers to increase their revenue by identifying, delighting, and increasing their customer experience. "
target: Triibe
Triibe develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback. The company was founded in 2013 and is based in Singapore.
price ($mm)
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closed 12/4/2012 via BNC Analysis

Urban Airship, Inc., acquired Tello, Inc.

synopsis: Urban Airship, the mobile push messaging startup, has acquired Tello Inc. for its Apple Passbook management product for developers, PassTools.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable. "
target: Tello, Inc.
Tello is an innovative SaaS and mobile application company committed to improving businesses everywhere by applying the latest mobile technologies to everyday customer interactions. People use Tello’s mobile applications to provide instant feedback to businesses via their mobile devices.
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closed 8/22/2012 via BNC Analysis

Confirmit, acquired CustomerSat, Inc.

synopsis: Confirmit announced that it has acquired CustomerSat(TM), the Enterprise Feedback Management software and services provider. Confirmit is a leader in the Voice of the Customer market, and this acquisition of CustomerSat, a recognised EFM and loyalty leader, adds greater breadth and depth to Confirmit's existing portfolio.
buyer: Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. "
target parent: MetrixLab
target: CustomerSat, Inc.
CustomerSat is a Web-based Enterprise Feedback Management solution used by the world's leading businesses to capture, analyse, and act on feedback from customers, employees, and partners.
price ($mm)
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closed 4/5/2011 via Market Wire

KANA Software, Inc., acquired Overtone, Inc.

synopsis: KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. "
target: Overtone, Inc.
Overtone, Inc. is a leading provider of social media and customer listening platforms for large, brand name companies. Overtone was the first company to develop and market a listening system in the Cloud able to collect, analyze, and report on the voice of the customer wherever it was expressed.
price ($mm)
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closed 12/8/2010 via Market Wire

TIBCO Software Inc., acquired Loyalty Lab, Inc.

synopsis: TIBCO Software Inc. announced that it has acquired Loyalty Lab Inc., an independent provider of loyalty management solutions. Loyalty Lab is a privately-held company with over 35 clients including many of the nation's largest retailers, hospitality chains, and consumer product manufacturers .
buyer: TIBCO Software Inc. (TIBX:$1,076.23)
TIBCO Software Inc. provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. TIBCO gives leading organizations around the world better awareness and agility–what TIBCO calls The Power of Now®. "
target: Loyalty Lab, Inc.
Loyalty Lab is the leader in motivating and accelerating customer loyalty. Their innovative Loyalty Lift Technology provides the platforms, interfaces, applications, and relationships to drive substantial improvements in performance and cost.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 7/8/2009 via Company Press Release

Open Text Corporation, acquired Vignette Corporation

synopsis: Open Text Corporation, a global leader in Enterprise Content Management (ECM) software, and Vignette Corporation, the company that the world's leading brands rely on for innovative and dynamic web experiences, announced that they have entered into a definitive agreement pursuant to which Vignette will become a wholly owned subsidiary of Open Text.
buyer: Open Text Corporation (OTEX:$2,934.81)
Open Text, the enterprise content management leader, helps organizations manage and gain the true value of their business content. Open Text brings together leading Content Experts(TM) to help organizations capture and preserve corporate memory, manage compliance and improve competitiveness. "
target: Vignette Corporation
Vignette provides Internet Relationship Management software products and services, a category of enterprise solutions designed to enable businesses to build sustainable online customer relationships, increase returns on Internet-related investments and capitalize on Internet business opportunities.
price ($mm)[EV]
$304 [$161]
rev ($mm)
$159
EBITDA ($mm)
$5
EV / rev
1.0x
EV / EBITDA
34.8x
announced 2/5/2020 via BusinessWire

Intercontinental Exchange, will acquire Bridge2 Solutions

synopsis: Intercontinental Exchange, Inc., a leading operator of global exchanges and clearing houses and provider of data and listings services, announced that it has agreed to acquire Bridge2 Solutions, a leading provider of loyalty solutions for merchants and consumers.
buyer: Intercontinental Exchange (ICE:$5,202.00)
ICE serves customers by operating the exchanges, clearing houses and information services they rely upon to invest, trade and manage risk across global financial and commodity markets. A leader in market data, ICE Data Services serves the information and connectivity needs across all asset classes. "
target: Bridge2 Solutions
Bridge2 Solutions is a leading provider of loyalty solutions for merchants and consumers. It powers programs for seven of the top ten financial institutions and 4,500 loyalty, incentive and employee perk programs for companies across a wide spectrum of industries.
price ($mm)
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announced 10/22/2019 via BusinessWire

MasterCard Incorporated, will acquire SessionM

synopsis: Mastercard announced it has entered into an agreement to acquire SessionM, a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally.
buyer: MasterCard Incorporated (MA:$17,003.00)
MasterCard is a technology company in the global payments industry. Mastercard operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. "
target: SessionM
SessionM is a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. The platform scales for the enterprise, globally. SessionM is headquartered in Boston with offices around the globe.
price ($mm)
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closed 4/4/2018 via BNC Analysis

Linx S.A., acquired Unico Sistemas e Consultoria Ltda.

synopsis: Linx, a software management company, acquired Único Sistemas e Consultoria. Based in Brazil, Único Sistemas specializes in the development of multi-channel, cloud-based loyalty and promotion management tools.
buyer: Linx S.A. (BOVESPA:LINX3:$176.51)
Linx is a company in Brazil that offers ERP and POS management software to the retail sector. The company offers specific solutions for a variety of businesses, these include gas stations, dealerships, food, fashion, optical shops, drugstores, supermarkets, electronics, home decor, and more. "
target parent: Brasil/CT
target: Unico Sistemas e Consultoria Ltda.
Brazilian Único Sistemas specializes in the development of multi-channel, cloud-based loyalty and promotion management tools. Único offers technological solutions and consulting to design, implement and maintain loyalty programs integrated to the point of sale in addition to promotional campaigns.
price ($mm)
$4.84
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/3/2018 via BusinessWire

Merkle, Inc., acquired HelloWorld

synopsis: Dentsu Aegis Network announced that it has acquired Detroit, Michigan-based HelloWorld, a digital marketing solutions provider focused on promotion and loyalty solutions. The business will be rebranded “HelloWorld, a Merkle Company.” Merkle is a leading data-driven, technology-enabled, global performance marketing agency.
buyer parent: Dentsu Inc.
buyer: Merkle, Inc.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle creates customer experiences that drive improved marketing results and shareholder value. "
target: HelloWorld
HelloWorld is a digital marketing solutions company working with the world’s leading brands. The powerful combination of native platform technology and marketing strategy allows marketers to accelerate growth and deepen customer impact.
price ($mm)
rev ($mm)
$70
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 1/26/2017 via PR Newswire

OnLoyalty will be merged with Fusion Retail Management System,

synopsis: Fusion RMS, a provider of a fully integrated retail platform, and OnLoyalty have entered into a definitive agreement to merge their respective firms into one newly formed corporation called Evlocity Systems, Inc. OnLoyalty offers the most comprehensive customer marketing, loyalty and rewards system for businesses or organizations.
buyer: Fusion Retail Management System
Fusion Retail Management System or Fusion RMS is the only infinitely scalable, fully integrated retail platform i.e. Point of Sale, Inventory/Warehouse Management, eCommerce and Accounting, which can be deployed in the cloud or locally using either a SAAS or perpetual license model. "
target: OnLoyalty
OnLoyalty offers the most comprehensive customer marketing, loyalty and rewards system for businesses or organizations. Their product, CARE, is the first system that enables businesses to directly control how businesses interact and engage with customers using mobile and social media.
price ($mm)
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announced 9/19/2011 via PR Newswire

NICE Systems Ltd, will acquire Fizzback

synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. "
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$81
rev ($mm)
$20
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
announced 6/4/2020 via BusinessWire

NICE Actimize, will acquire Guardian Analytics

synopsis: NICE Actimize will acquire Guardian Analytics, an AI cloud-based financial crime risk management solution provider. The combination of NICE Actimize and Guardian Analytics’ fraud and anti-money laundering capabilities will empower firms to accelerate the adoption of the industry’s most innovative solutions to protect their assets and customers.
buyer parent: NICE Systems Ltd
buyer: NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. NICE Actimize applies innovative technology to protect institutions and safeguard consumers’ and investors’ assets. "
target: Guardian Analytics
Guardian Analytics is the leading provider of behavioral analytics and machine learning solutions for preventing banking fraud and anti-money laundering. Financial institutions rely on Guardian Analytics to stop sophisticated criminal attacks targeting retail and commercial banking clients.
price ($mm)
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closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
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closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 10/11/2017 via BusinessWire

NICE Systems Ltd, acquired WorkFlex Solutions

synopsis: NICE announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: WorkFlex Solutions
WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead.
price ($mm)
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closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
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closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
announced 1/11/2016 via PR Newswire

NICE Systems Ltd, will acquire Nexidia

synopsis: NICE Systems, the worldwide leading provider of enterprise software solutions, announced it has entered an agreement to acquire Nexidia, a leading provider of advanced customer analytics. Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make decisions based on advanced analytics of structured and unstructured data. NICE helps the largest organizations deliver better customer service, combat fraud and safeguard citizens. "
target: Nexidia
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of omni-channel communication they have with their customers.
price ($mm)
$135
rev ($mm)
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announced 8/3/2015 via Reuters

Battery Ventures, will purchase Video Surveillance Unit from NICE Systems Ltd

synopsis: Israeli software provider Nice Systems is selling its video surveillance technologies unit to private equity firm Battery Ventures. Nice’s video surveillance unit provides analytical software that enables companies to spot fraud and fend off security threats.
buyer: Battery Ventures
Battery strives to invest in category-defining businesses in markets including software and services, Web infrastructure, e-commerce, digital media and industrial technologies. Founded in 1983, the firm backs companies at stages ranging from seed to growth to private equity and invests globally. "
seller: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems' Video Surveillance Unit provides analytical software that enables companies to spot fraud and fend off security threats. Their solutions capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, maintain and optimize business.
price ($mm)
$85
rev ($mm)
$70
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 7/1/2015 via PR Newswire

Elbit Systems, Ltd., purchased Cyber and Intelligence Division from NICE Systems Ltd

synopsis: Elbit Systems Ltd. announced that it has acquired NICE Systems Ltd.'s Cyber and Intelligence division. NICE's Cyber and Intelligence division offers solutions which provide law enforcement agencies and intelligence organizations with tools for creating communication intelligence.
buyer: Elbit Systems, Ltd. (TASE:ESLT:$2,982.26)
Elbit Systems Ltd. is an international high technology company engaged in a wide range of defense, homeland security and commercial programs throughout the world. "
seller: NICE Systems Ltd (NICE:$1,607.31)
NICE's Cyber and Intelligence division offers solutions which provide law enforcement agencies and intelligence organizations with tools for creating communication intelligence.
price ($mm)
$118
rev ($mm)
$80
EBITDA ($mm)
EV / rev
2.0x
EV / EBITDA
announced 8/7/2013 via Company Press Release

NICE Systems Ltd, will acquire Causata Inc.

synopsis: NICE Systems is to acquire Causata, a provider of real-time Big Data analytics technology. Causata is a leading provider of Customer Experience Management (CXM) software. The company’s predictive analytics and real-time omni-channel offer management applications enable B2C companies to create meaningful customer experiences through data.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd., is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. "
target parent: Accel Partners
target: Causata Inc.
Causata, Inc. is a leading provider of Customer Experience Management (CXM) software. Built on an HBase big data architecture, its predictive analytics and real-time omni-channel offer management applications enable B2C companies to create meaningful customer experiences through data.
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announced 10/22/2012 via PR Newswire

NICE Actimize, will acquire Redkite Financial Markets

synopsis: NICE Systems announced that it has entered into an agreement to acquire Redkite Financial Markets, an emerging provider of real-time, cloud-based institutional trade surveillance solutions. NICE is expected to benefit from the addition of Redkite's innovative, front-office based approach to real-time trade surveillance.
buyer parent: NICE Systems Ltd
buyer: NICE Actimize
NICE Actimize is the world’s largest and broadest financial crime, risk and compliance solutions provider. It provides real-time and cross-channel fraud prevention, anti-money laundering, enterprise investigations, risk management and trading surveillance solutions. "
target: Redkite Financial Markets
Redkite was established to equip financial institutions with the tools and knowledge to better monitor their trading activities in today’s complex market environment. The Company provides tailorable, real-time surveillance solutions to the global banking and brokerage communities.
price ($mm)
$9.02
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/2/2011 via PR Newswire

NICE Systems Ltd, will acquire Merced Systems, Inc.

synopsis: NICE Systems announced that it has entered an agreement to acquire Merced Systems, the leader in service and sales performance management solutions. The acquisition of Merced underscores NICE's commitment to provide its customers the market leading, best-in-class analytics solutions and Workforce Optimization suite.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE serves over 25,000 organizations in the enterprise and security sectors. "
target: Merced Systems, Inc.
Merced Systems provides Performance Management solutions that drive business execution in Sales and Service functions. Merced's performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries.
price ($mm)
$172
rev ($mm)
$55
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
announced 9/19/2011 via PR Newswire

NICE Systems Ltd, will acquire Fizzback

synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. "
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$81
rev ($mm)
$20
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
closed 7/15/2010 via PR Newswire

NICE Systems Ltd, acquired eglue Business Technologies, Inc.

synopsis: NICE Systems a leading global provider of intent-based solutions announced the acquisition of eglue, a leading provider of real-time decisioning and guidance solutions. NICE customers will benefit from the strategic expansion of the company's enterprise contact center and back office offering.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: eglue Business Technologies, Inc.
eglue Business Solutions is a global provider of unique solutions that maximize the return on every customer interaction. The eglue solution impacts the bottom and top lines in the contact center by reducing operational expenses, generating new revenue and retaining customers, all in real time.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/11/2010 via

NICE Systems Ltd, will acquire Orsus Solutions

synopsis: NICE Systems, a leading global provider of advanced solutions to enterprises and security organizations, announced the signing of a definitive agreement to acquire the security management solution assets of Orsus, a leading provider of Security Management Solutions.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: Orsus Solutions
Orsus is a pioneer and market leader in the field of Situation Management – a comprehensive and unique approach that coordinates the interaction between people, technologies, and responses. Orsus is focused on developing software and services to bridge the gaps between human and physical resources.
price ($mm)
$19
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/31/2009 via PR Newswire

NICE Systems Ltd, will acquire Hexagon System Engineering, Ltd.

synopsis: NICE Systems Ltd., the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, announced that it has signed a definitive agreement to acquire Hexagon System Engineering Ltd., an Israel-based company that provides cellular location tracking technology.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: Hexagon System Engineering, Ltd.
Hexagon System Engineering, Ltd. is a vendor-independent engineering firm that specializes in development and marketing of software tools addressing various aspects of wireless systems: radio propagation, coverage optimization, network planning, deployment and operation.
price ($mm)
$7.77
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/31/2009 via PR Newswire

Actimize Inc., acquired Fortent, Inc.

synopsis: NICE Systems and Actimize, a NICE Systems Company, announced the signing and closing of a definitive agreement to acquire Fortent - a leading provider of analytics based Anti-Money Laundering and financial crime prevention software.
buyer parent: NICE Systems Ltd
buyer: Actimize Inc.
Actimize Inc. provides enterprise-wide software solutions for brokerage compliance, anti-money laundering, and fraud prevention for mid-sized and global financial institutions. It offers Risk Case Manager, which provides deployment, configuration, extensive investigation tools, and analytics. "
target parent: Warburg Pincus
target: Fortent, Inc.
Fortent delivers enterprise-wide risk and compliance solutions to financial institutions worldwide. With advanced monitoring and detection systems, Fortent provides anti-money laundering, Know Your Customer, and fraud detection capabilities that can be integrated into existing business practices.
price ($mm)
$74
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2009 via PR Newswire

Actimize Inc., acquired Syfact International B.V.

synopsis: NICE Systems and Actimize, a NICE Systems Company, announced the acquisition of the assets of Syfact, a pioneer of enterprise investigative case management solutions. Syfact's expertise, technology and best practices will help Actimize customers further improve investigative operations, and reduce overall operational costs.
buyer parent: NICE Systems Ltd
buyer: Actimize Inc.
Actimize Inc. provides enterprise-wide software solutions for brokerage compliance, anti-money laundering, and fraud prevention for mid-sized and global financial institutions. It offers Risk Case Manager, which provides deployment, configuration, extensive investigation tools, and analytics. "
target: Syfact International B.V.
Syfact International B.V. provides investigative case management solutions, practices, and technologies. Its solutions include anti-money laundering, fraud, technology, and case studies. The company also provides migration and support services.
price ($mm)
$4.42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/30/2007 via BusinessWire

NICE Systems Ltd, acquired Actimize Inc.

synopsis: NICE Systems, the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, announced the completion of its acquisition of Actimize, the leading provider of transactional risk management software for the financial services industry.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: Actimize Inc.
Actimize Inc. provides enterprise-wide software solutions for brokerage compliance, anti-money laundering, and fraud prevention for mid-sized and global financial institutions. It offers Risk Case Manager, which provides deployment, configuration, extensive investigation tools, and analytics.
price ($mm)
$282
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2006 via BusinessWire

NICE Systems Ltd, acquired IEX Corporation

synopsis: NICE Systems, announced the completion of its acquisition of IEX Corporation, a leading provider of workforce management, strategic planning and performance management solutions for the contact center. The acquisition of IEX Corporation, originally announced on April 28th, 2006, was an all-cash transaction for $200 million.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target parent: Tekelec
target: IEX Corporation
IEX Corporation, a Tekelec company is a leading provider of contact center workforce management technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites.
price ($mm)
$200
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/11/2011 via PR Newswire

MaxID Corp, will purchase Mobile Badge Management Suite from Enterprise Air, Inc.

synopsis: MaxID Corp, a leading provider of mobile identity solutions, has reached agreement to acquire Enterprise Air's Mobile Badge Management Manager (MBM) software Suite. The MBM product line offers seamless integration to the physical access system (PACS) of an organization and provides a secure "virtual door or turn style" for facilities.
buyer: MaxID Corp
MaxID Corp is a leading provider of identity and security solutions. It designs, manufactures, and sells identity management solutions for a mobile environment. "
seller: Enterprise Air, Inc.
The Mobile Badge Management Manager software Suite product line offers seamless integration to the physical access system (PACS) of an organization and provides a secure "virtual door or turn style" for facilities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Fizzback


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Enterprise Air, Inc.

Geography
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eLoyalty Corporation
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flooidCX, Corp.
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Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
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EBITDA ($mm)
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Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
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Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
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UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
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EBITDA ($mm)
$0.99
EBIT ($mm)
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Net Income ($mm)
Employees
181
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Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
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EBITDA ($mm)
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Net Income ($mm)
Employees
378
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eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
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$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
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Employees
550
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Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
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$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
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$0.67
Employees
249
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
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$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
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Employees
0
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Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
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year
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EBIT ($mm)
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: NICE
 
 
 
 
 
 
 
 
NICE Systems Ltd
NICE Systems Ltd
NICE Systems Ltd. is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video.
year
2020
rev ($mm)
$1,607.31
EBITDA ($mm)
$423.39
EBIT ($mm)
$247.92
Net Income ($mm)
$195.04
Employees
5996
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