Like Chatimity

closed 10/19/2016 via BNC Analysis

Freshdesk Inc., acquired Chatimity

synopsis: Customer support software company Freshdesk announced that it has acquired chat app and bot creator Chatimity. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Chatimity
Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/2/2019 via PR Newswire

Litify, LLC., acquired Lunar

synopsis: Litify has acquired the Uplink technology of Lunar, a registered Salesforce partner, in a move that will enhance Litify's communications products and accelerate its expansion into corporate law. With the acquisition of Uplink, Litify customers will now be able to track all of their client communications, including text messages, within one system.
buyer: Litify, LLC.
Litify's singular platform streamlines and automates task management, document generation, intake management, and client communications while providing data-driven insights that help law firms scale and increase their bottom line. "
target: Lunar
Uplink is a native phone and text message tracking solution that allows companies to seamlessly log their conversations with prospects and clients directly to Salesforce, without having to install additional apps. Uplink was developed by Lunar, an Orlando-based registered Salesforce partner.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2019 via PR Newswire

Drift, acquired Giant Otter Technologies

synopsis: Drift, the leading conversational marketing platform, announced the acquisition of Giant Otter and the launch of Drift Automation. The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts.
buyer: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more. "
target: Giant Otter Technologies
The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts. Based on 10 years of research originating at MIT, Giant Otter's technology provides a structured, reliable, repeatable process to automate conversations directly from data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/7/2019 via BNC Analysis

KPMG International, acquired Recommender Labs Pvt. Ltd

synopsis: KPMG India has announced the aqui-hire of Mumbai-based AI-led decision-science services company Recommender Labs. Founded in 2016, Recommender Labs uses AI capabilities to support users during decision-making processes by generating recommendations.
buyer: KPMG International
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. They operate in 154 countries and territories and have 200,000 people working in member firms around the world. "
target: Recommender Labs Pvt. Ltd
Founded in 2016, Recommender Labs uses AI capabilities to support users during decision-making processes by generating recommendations. The company also offers custom implementation of machine learning (ML) applications and ready frameworks that are customised for each of their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2018 via PE Hub

Dialpad, Inc., acquired TalkIQ

synopsis: Dialpad, the pure-cloud business communications provider, announced it has acquired TalkIQ, a leader in real-time speech recognition and artificial intelligence. By combining TalkIQ with Dialpad’s leading communications solutions, Dialpad will deliver VoiceAI to help business teams capture and learn from conversations as they happen.
buyer: Dialpad, Inc.
Dialpad is the future of business communications. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference, Call Center and VoiceAI. "
target: TalkIQ
TalkIQ is a provider of real-time speech recognition and natural language processing technologies. Founded in 2014, TalkIQ’s original mission was to help sales teams uncover patterns and insights from customer calls.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$1,247.90)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/28/2012 via BNC Analysis

Zenergy Power, acquired SYNETY

synopsis: Zenergy Power plc announces the conditional acquisition of Synety Limited, a cloud-based software and communications business that has developed and operates a cloud- based communications service called CloudCall®.
buyer: Zenergy Power
Zenergy Power plc is a global specialist in developing clean tech solutions for the energy sector. Comprising two operating subsidiaries located in the USA (Zenergy Power Inc.) and Australia (Zenergy Power Pty. "
target: SYNETY
Synety is a software and communications business that has developed and operates a cloud based unified communications service called CloudCall which is specifically designed to integrate with CRM platforms or other suitable software partners.
price ($mm)
$0.19
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/16/2011 via BusinessWire

Constant Contact, Inc., acquired Bantam Live

synopsis: Constant Contact®, Inc., the trusted marketing advisor to more than 400,000 small organizations, has announced the acquisition of Bantam Live, a pioneering contact management and social CRM provider owned and operated by privately held Bantam Networks, LLC.
buyer: Constant Contact, Inc. (CTCT:$353.50)
More than 400,000 small businesses, nonprofit organizations, and member associations worldwide rely on Constant Contact as their engagement hub for starting and driving ongoing customer dialogs through email marketing, social media marketing, event marketing, and online surveys. "
target: Bantam Live
Bantam Live is an online service for business teams to collaborate in a workspace and build relationships across the web. With integrated applications of microblogging, CRM and project management in a multi-tenant architecture, the Bantam Live product is centered around its real-time stream.
price ($mm)[EV]
$13 [$13]
rev ($mm)
$0
EBITDA ($mm)
EV / rev
339.2x
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2019 via BusinessWire

Medallia, acquired Zingle

synopsis: Medallia, Inc., a global leader in experience management, has acquired Zingle, a real-time customer engagement solution for hospitality, travel, and retail verticals. Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at a massive scale.
buyer: Medallia (MDLA:$356.84)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Zingle
Zingle is a software solution which enables businesses to communicate with customers through text messaging. Their real-time enterprise platform works on any device, providing the tools to deliver an instant, actionable, and seamless customer experience.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/8/2019 via BusinessWire

Groupon, Inc., acquired Presence AI

synopsis: Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services, has acquired Presence AI, an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon offers a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. "
target: Presence AI
Founded in 2015, Presence AI is an AI-powered text and voice communication tool that enables and facilitates messaging between customers and merchants.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/20/2019 via Company Press Release

Conversocial, acquired Assist MegaCorp Inc

synopsis: Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support.
buyer: Conversocial
Conversocial helps brands develop meaningful relationships with their customers. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, they enable brands to deliver conversational customer experiences that transform customer service, marketing, and sales. "
target: Assist MegaCorp Inc
Assist is a Chatbot platform that provides clients with customized ways to reach more customers through automated online and voice messaging. From natural language understanding services to analytics, Assist allows users to build and understand the full picture of their conversational experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/19/2018 via Company Press Release

easyRECrue, acquired PlayBots

synopsis: EASYRECRUE, a leading European provider of digital solutions for recruitment professionals, has acquired PlayBots, a French company that creates chatbots to suit their client's needs. PlayBots' chatbots help build meaningful relationships by connecting brands and customers through conversation.
buyer: easyRECrue
Founded in 2013, EASYRECRUE is a leading European provider of digital solutions for recruitment professionals. EASYRECRUE offers a SaaS suite of talent pre-screening applications that allow recruitment professionals to set up pre-recorded interviews or perform live video interviews. "
target: PlayBots
Founded in 2016, PlayBots is a French company that creates chatbots to suit their client's needs. Their chatbots help build meaningful relationships by connecting brands and customers through conversation. PlayBots allows brands to send news and content, automate interactions, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2016 via BNC Analysis

Freshdesk Inc., acquired Chatimity

synopsis: Customer support software company Freshdesk announced that it has acquired chat app and bot creator Chatimity. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Chatimity
Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/28/2017 via PR Web

Freshworks Inc., acquired Zarget

synopsis: Freshworks, the leading provider of cloud-based business software, announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites.
buyer: Freshworks Inc.
Freshworks is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. "
target: Zarget
Zarget is a SaaS company that provides heatmaps, funnel analysis, A/B testing, and split URL testing based conversion rate optimization software with their revolutionary Chrome extension. Zarget brings real-time, neat visualizations of data - including dynamic heatmaps - right on the user's website.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/4/2017 via BNC Analysis

Freshdesk Inc., acquired Pipemonk

synopsis: Freshdesk, a cloud-based customer support software & helpdesk ticketing system, announced that it has acquired Banglaore-based startup Pipemonk, a company that offers customers the ability to move data easily between cloud applications such as CRM, eCommerce, marketing and help desk services.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Pipemonk
Pipemonk is a Cloud Data Integration platform for E-commerce businesses to automate data flow across cloud apps. Integrate SaaS apps like E-commerce, Accounting, CRM, Marketing, Helpdesk & automate data transfer between them in minutes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2016 via BNC Analysis

Freshdesk Inc., acquired Chatimity

synopsis: Customer support software company Freshdesk announced that it has acquired chat app and bot creator Chatimity. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Chatimity
Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/22/2016 via BNC Analysis

Freshdesk Inc., acquired Framebench

synopsis: Freshdesk, a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service, has acquired Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Framebench
Framebench is a completely cloud hosted solution where users can quickly share their files which become interactive once online. Participants can then leave text and graphical comments on these files which are transmitted to all other participants in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/16/2015 via BNC Analysis

Freshdesk Inc., acquired Konotor

synopsis: FreshDesk, a cloud-based customer support software company, has acquired mobile-first user engagement platform Konotor. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Konotor
Konotor is a user engagement platform for mobile apps. Through Konotor they are re-imagining how marketing and CRM is done in the mobile-first world. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/14/2017 via BNC Analysis

EasyVista, acquired Knowesia S.A.S

synopsis: EasyVista, a major player in IT Management in Europe and the United States, announces the acquisition of KNOWESIA, publisher of Knowledge as a Service solutions. KNOWESIA publishes and distributes a collaborative software package that enables all business lines and all business sectors to model procedures in the form of decision trees.
buyer: EasyVista (ENXTPA:ALEZV:$25.47)
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code. "
target: Knowesia S.A.S
Knowesia develops Business Orchestration Software helping organizations achieve unprecedented automation, agility and control of agent operational decision-making tasks. The software helps to deliver Interactive Guidance to users through a web browser or a self service portal.
price ($mm)
$3.55
rev ($mm)
$2
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,486.10)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$125,843.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: ANY
 
 
 
 
 
 
 
 
Sphere3D
Sphere 3D is a virtualization technology solution provider. Sphere 3D's Glassware 2.0 platform delivers virtualization of many of the most demanding applications in the marketplace today; making it easy to move applications from a physical PC or workstation to a virtual environment.
year
2016
rev ($mm)
$76.54
EBITDA ($mm)
($26.59)
EBIT ($mm)
($33.00)
Net Income ($mm)
Employees
429
  • drill down
  • watch
Ticker: TSE:9629
 
 
 
 
 
 
 
 
PCA Corporation
PCA Corporation
PCA Corporation develops and sells computer software in Japan. It offers PCA Cloud, a cloud-based service that allows users to access data centers over the Internet and use software that has been installed on rented servers and PCA Dream21, an integrated ERP software package.
year
2018
rev ($mm)
$95.78
EBITDA ($mm)
$9.88
EBIT ($mm)
$5.79
Net Income ($mm)
$6.05
Employees
471
  • drill down
  • watch
Ticker: VERI
 
 
 
 
 
 
 
 
Veritone
Veritone is a leading artificial intelligence company that has developed a unique platform, aiWARE, which unlocks the power of AI-based cognitive computing to transform and analyze unstructured public and private audio and video data for clients in a variety of markets.
year
2018
rev ($mm)
$15.77
EBITDA ($mm)
($59.70)
EBIT ($mm)
($59.97)
Net Income ($mm)
Employees
219
  • drill down
  • watch
Ticker: OM:IRIS
 
 
 
 
 
 
 
 
Irisity AB
Irisity AB
Irisity is a Swedish leader in intelligent camera surveillance. Using AI and proactive, self-learning algorithms, Irisity's SaaS solution upgrades both existing and new surveillance cameras and monitoring systems from passive to proactive alarming devices.
year
2018
rev ($mm)
$5.24
EBITDA ($mm)
($0.56)
EBIT ($mm)
($0.88)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: ASX:NET
 
 
 
 
 
 
 
 
NetLinkz
NetLinkz
NetLinkz is an Australian provider of secure and efficient cloud network solutions. NetLinkz offers Virtual Invisible Network, a network technology solution that allows organisations to connect sites, devices and staff over the internet through a unique network solution that is generally invisible.
year
2019
rev ($mm)
$0.38
EBITDA ($mm)
($7.16)
EBIT ($mm)
($7.16)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: PFSW
 
 
 
 
 
 
 
 
PFSweb, Inc.
PFSweb, Inc.
PFSweb is a global provider of end-to-end eCommerce solutions including digital agency and marketing services, technology development services, business process outsourcing services and a complete omni-channel technology ecosystem.
year
2016
rev ($mm)
$250.40
EBITDA ($mm)
$16.25
EBIT ($mm)
$1.07
Net Income ($mm)
Employees
2100
  • drill down
  • watch
Ticker: CARB
 
 
 
 
 
 
 
 
Carbonite, Inc.
Carbonite, Inc.
Carbonite, Inc. is a leading provider of cloud and hybrid backup and recovery solutions for businesses. They offer a comprehensive suite of affordable services for data protection, recovery and anywhere, anytime access.
year
2019
rev ($mm)
$405.29
EBITDA ($mm)
$42.24
EBIT ($mm)
($10.88)
Net Income ($mm)
Employees
965
  • drill down
  • watch
Ticker: AKAM
 
 
 
 
 
 
 
 
Akamai Technologies
Akamai Technologies
Akamai, the leader in Content Delivery Network services, makes the Internet fast, reliable and secure for its customers. Their advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize experiences for any device, anywhere.
year
2019
rev ($mm)
$2,794.57
EBITDA ($mm)
$782.96
EBIT ($mm)
$509.29
Net Income ($mm)
$422.64
Employees
7519
  • drill down
  • watch
Ticker: KOSDAQ:A263860
 
 
 
 
 
 
 
 
Genians, Inc.
Genians, Inc.
Genians, Inc. is a South Korean-based provider of Network Access Control (NAC) solutions. Their flagship product, Genian NAC, helps businesses maintain smart visiblity and control of all of their IT assets and ensures the highest level of security compliance by using cloud technology.
year
2018
rev ($mm)
$18.19
EBITDA ($mm)
$2.74
EBIT ($mm)
$2.43
Net Income ($mm)
$2.21
Employees
0
  • drill down
  • watch
Ticker: OTCPK:APPO
 
 
 
 
 
 
 
 
AlphaPoint Technology, Inc.
AlphaPoint Technology, Inc.
AlphaPoint Technology is a technology holding and service company established in 2009. Its mission is to pursue suitable acquisitions for its portfolio by identifying companies requiring assistance in their next phases of growth.
year
2017
rev ($mm)
$0.00
EBITDA ($mm)
EBIT ($mm)
($0.48)
Net Income ($mm)
Employees
25
  • drill down
  • watch
Ticker: TSE:4704
 
 
 
 
 
 
 
 
Trend Micro Inc.
Trend Micro Inc.
As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. They are recognized as the market leader in server security, cloud security, and small business content security.
year
2019
rev ($mm)
$1,496.11
EBITDA ($mm)
$479.05
EBIT ($mm)
$334.22
Net Income ($mm)
$262.51
Employees
6562
  • drill down
  • watch
Ticker: VRSN
 
 
 
 
 
 
 
 
VeriSign, Inc.
VeriSign, Inc.
VeriSign, Inc. is the trusted provider of Internet infrastructure services for the networked world. Billions of times each day, Verisign helps companies and consumers all over the world connect between the dots.
year
2016
rev ($mm)
$1,142.17
EBITDA ($mm)
$744.74
EBIT ($mm)
$686.57
Net Income ($mm)
$440.65
Employees
990
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$308.08
EBITDA ($mm)
$19.62
EBIT ($mm)
$7.00
Net Income ($mm)
Employees
983
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: ENXTPA:ALEZV
 
 
 
 
 
 
 
 
EasyVista
EasyVista
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code.
year
2016
rev ($mm)
$25.47
EBITDA ($mm)
($1.63)
EBIT ($mm)
($2.04)
Net Income ($mm)
Employees
147
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2018
rev ($mm)
$3.30
EBITDA ($mm)
$0.03
EBIT ($mm)
($0.77)
Net Income ($mm)
Employees
0
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2019
rev ($mm)
$14,013.00
EBITDA ($mm)
$1,761.00
EBIT ($mm)
$581.00
Net Income ($mm)
$1,158.00
Employees
35000
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
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