Like Buzzo.ai

closed 9/25/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired Buzzo.ai

synopsis: Haptik, a subsidiary of Reliance Industries, has acquired Mumbai-based conversational commerce start-up Buzzo.ai. Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: Buzzo.ai
Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/4/2019 via BNC Analysis

Bambuser Ab, will acquire Viddget AB

synopsis: Bambuser, a Swedish software company that offers B2B solutions for live video, will acquire Viddget AB, a unique video chat solution in Sweden. Viddget enables companies to communicate with their customers in a more humanized and personalized manner through an easy-to-use video chat solution.
buyer: Bambuser Ab (OM:BUSER:$0.47)
Bambuser is a Swedish software company that offers B2B solutions for live video. Bambuser allows users to effortlessly create engaging experiences in any app using their developer-friendly tools and fully managed live video platform. "
target: Viddget AB
Viddget is a unique video chat solution in Sweden. Viddget enables companies to communicate with their customers in a more humanized and personalized manner through an easy-to-use video chat solution, resulting in more satisfied customers and increased sales.
price ($mm)
$0.12
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via BNC Analysis

Square, Inc., acquired Eloquent Labs Inc

synopsis: Square, a company that creates tools that help sellers of all sizes start, run, and grow their businesses, has acquired conversational artificial intelligence startup Eloquent Labs to help its merchants improve customer service.
buyer: Square, Inc. (NYSE:SQ:$5,135.25)
Square creates tools that help sellers of all sizes start, run, and grow their businesses. Square's point-of-sale service offers tools for every part of running a business, from accepting credit cards and tracking inventory, to real-time analytics and invoicing. "
target: Eloquent Labs Inc
Eloquent Labs brings cutting edge conversational artificial intelligence to enterprises. They replace live chat customer support agents, specifically targeted at eCommerce companies, with fully autonomously AI agents that can hold natural and conversational dialogs with customers.
price ($mm)
rev ($mm)
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announced 2/12/2019 via Company Press Release

Sumup, will acquire Shoplo

synopsis: Shoplo announced that they are joining forces with SumUp and have entered into a definitive agreement to be acquired. SumUp is an international FinTech company, that simplifies card payment processing. Shoplo is an e-commerce hub that offers three powerful tools; online store, multichannel selling and customer support.
buyer: Sumup
SumUp is the leading mobile point-of-sale company and is set to empower the world to accept card payments. With SumUp, merchants can accept credit and debit cards, using their smartphones or tablets, in a simple, secure and cost-effective way. "
target: Shoplo
Shoplo is an e-commerce hub that offers three powerful tools; online store, multichannel selling and customer support. It allows clients to grow their brands in the palm of their hands with an online platform and also an app.
price ($mm)
rev ($mm)
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closed 2/23/2018 via GlobeNewswire

Bazaarvoice, Inc., acquired AddStructure

synopsis: Bazaarvoice, Inc., a leading provider of consumer-generated content (CGC), advertising, and personalization solutions, has acquired AddStructure, a provider of state-of-the-art search and discovery applications for e-commerce companies.
buyer parent: Marlin Equity Partners
buyer: Bazaarvoice, Inc. (BV:$206.30)
Bazaarvoice helps brands and retailers find and reach consumers. Each month in the Bazaarvoice Network, more than one-half billion consumers view and share authentic consumer-generated content (CGC), including ratings and reviews and curated visual content, across 5,000 brand and retail websites. "
target: AddStructure
AddStructure provides state-of-the-art search and discovery applications for e-commerce companies. Applications of the technology range from review summarization to a complete conversational commerce system.
price ($mm)
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EBITDA ($mm)
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closed 8/16/2016 via BusinessWire

Nuance Communications, Inc., acquired TouchCommerce

synopsis: Leading provider of voice and language solutions, Nuance Communications, Inc. announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. "
target: TouchCommerce
TouchCommerce provides market leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs.
price ($mm)
$215
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2014 via BusinessWire

Zendesk, acquired Zopim

synopsis: Zendesk, Inc., a company that provides a customer service platform designed to bring organizations and their customers closer together, announced that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform.
buyer: Zendesk (ZEN:$650.44)
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. "
target: Zopim
Zopim Live Chat is an award winning web app that helps connect businesses with their website visitors. It enhances the customer service experience for visitors by being there to chat when they need help. It gives the insights businesses need and lets them see who's surfing their site in real time.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2011 via BNC Analysis

Tar Heel Capital, acquired LiveChat

synopsis: Tar Heel Capital has backed a management led-buyout of LiveChat which gives the company’s founders a 60% stake. With unique chat invitation triggers and visitor behavior monitoring, LiveChat is the only chat solution on the market designed to help businesses make money, not just communicate.
buyer: Tar Heel Capital
Tar Heel Capital manages private equity funds, investing in companies to allow them to further develop, leading to institutional investment or IPO. The fund focuses on companies with large expansion capacity and projects with unique technology and knowledge. "
target parent: Naspers Ltd.
target: LiveChat
LiveChat is a real-time, live-chat software tool that helps ecommerce companies create a new sales channel with superior online support. Its products are simple to use, integrate, and customize so companies can quickly start increasing sales and monitoring website visitor behavior.
price ($mm)
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EBITDA ($mm)
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announced 5/20/2011 via BusinessWire

iTrackr Systems, Inc., will acquire RespondQ, LLC

synopsis: iTrackr Systems, Inc., an e-commerce software and services company, announced the signing of a Letter of Intent to acquire its largest customer, RespondQ, LLC, a Deerfield Beach, Florida based comprehensive solutions provider for chat technology and online sales personnel.
buyer: iTrackr Systems, Inc. (IRYS:$0.00)
iTrackr Systems, Inc. is an e-commerce software and services company that engages in the development, marketing, and commercialization of an online product and inventory search application for retailers and consumers. "
target: RespondQ, LLC
RespondQ helps e-commerce companies maximize their marketing dollars by providing a new channel for sales and lead generation, Chat, in a pay-for-performance model. RespondQ provides a comprehensive Chat solution that combines software, highly-trained sales agents and a pioneered Chat sales process.
price ($mm)
$0.85
rev ($mm)
$0
EBITDA ($mm)
EV / rev
2.0x
EV / EBITDA
closed 11/25/2015 via BNC Analysis

Elisa Oyj, acquired Livezhat

synopsis: Finnish operator Elisa has acquired Livezhat, which provides live chat software, from ZEF, a company that helps their customers make better decisions. Livezhat is widely used by e-commerce companies in Finland and the other Nordic countries.
buyer: Elisa Oyj (HLSE:ELISA:$2,061.33)
Elisa serves over 2.3 million consumer, corporate and public administration organization customers. They provide environmentally sustainable services for communication and entertainment, and tools for improving operating methods and productivity of organizations. "
target parent: ZEF Ltd.
target: Livezhat
Livezhat provides live chat software and is based out of Finland. Livezhat is the best tool to handle live chat on a business' website or online store. Engage, serve and sell online easily, safely and lightening-fast.
price ($mm)
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closed 9/10/2015 via Yahoo, Inc.

Internet Brands, Inc., acquired Ngage Live Chat

synopsis: Ngage Live Chat, a provider of live chat services to businesses across the United States, has been acquired by Internet Brands. By connecting its clients' businesses to prospective customers through live chat capabilities, Ngage offers companies an opportunity to increase web conversations and therefore profitability.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: Internet Brands, Inc. (:$107.45)
Headquartered in El Segundo, Calif., Internet Brands, Inc. is a fully integrated online media and software services organization focused on four high-value vertical categories: Automotive, Health, Legal and Home / Travel. "
target parent: Cloud[8]Sixteen Inc.
target: Ngage Live Chat
Founded in 2008, Ngage has helped companies turn their website visitors into pre-qualified contacts. By connecting its clients' businesses to prospective customers through live chat capabilities, Ngage offers companies an opportunity to increase web conversations and therefore profitability.
price ($mm)
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closed 9/3/2015 via PR Newswire

Interfacing Technologies, acquired HeyBubble

synopsis: Interfacing Technologies announced that it has acquired New York based HeyBubble Inc, an award-winning provider of web live chat software. The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's portfolio by adding thousands of SMBs from diversified industries to its enterprise customer base.
buyer parent: Dempton Groupe Conseil
buyer: Interfacing Technologies
Headquartered in Montreal, Canada, Interfacing Technologies is recognized as a Business Process Management (BPM) marketplace leader. Their flagship software the Enterprise Process Center® provides the ability to document, analyze, improve, and govern process, risk and performance data. "
target: HeyBubble
HeyBubble helps organizations increase sales and improve online experience by tracking and monitoring website visitors and assisting them through the buying process. They are a live chat software provider with an easy to use interface, improving communication between website owners and visitors.
price ($mm)
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announced 6/20/2014 via Market Wire

Oracle Corporation, will acquire LiveLOOK

synopsis: Oracle announced that it has signed an agreement to acquire LiveLOOK, a leading provider of real-time, visual collaboration technology for co-browsing and screen sharing. LiveLOOK's cloud-based co-browse technology enables customer service to collaborate and guide consumers through web and mobile environments to resolve issues effectively.
buyer: Oracle Corporation (ORCL:$39,766.00)
Oracle Corporation is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software. "
target: LiveLOOK
LiveLOOK is the recognized leader in co-browsing technology. The go-to co-browse solution for enterprise and financial services organizations, LiveLOOK continues to lead the customer engagement market with innovations like its new live chat solution.
price ($mm)
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closed 4/26/2018 via BNC Analysis

Ocom B.V., acquired SynEdge Luxembourg S.A.

synopsis: Ocom, the leading Internet service provider in Europe, has announced the acquisition of a majority stake in SynEdge, a provider of Next Generation CDN (Content Delivery Network) services, from POST Capital, the investment arm of POST Luxembourg. 
buyer: Ocom B.V.
Ocom is Europe's leading internet services company. Ocom and its subsidiaries are part of the experience of millions of internet users around the world every day. Companies trust our companies to bring content to end users in a reliable fashion. "
target parent: POST Luxembourg
target: SynEdge Luxembourg S.A.
SynEdge is the next generation content delivery network designed for the mobile world. SynEdge has developed and operates a fast, global content delivery network with focus on mobile devices, extensive (real-time) performance reporting and security services.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 3/6/2020 via BNC Analysis

Forward PMX, acquired Headliner Labs

synopsis: ForwardPMX, a global brand performance agency, has acquired Headliner Labs, a leading conversational marketing platform. Headliner Labs enables retail and beauty brands to connect directly with individual consumers at scale through intelligent and automated Facebook chatbots.
buyer parent: Stagwell Group
buyer: Forward PMX
ForwardPMX is a global brand performance agency designed to help brands find the changes that deliver meaningful growth to their businesses. ForwardPMX brings a unified global vision with local depth and expertise across a comprehensive set of data, technology, and performance solutions. "
target: Headliner Labs
Headliner Labs is a leading conversational marketing platform. Headliner Labs enables retail and beauty brands to connect directly with individual consumers at scale through intelligent and automated Facebook chatbots. Headliner Labs helps leading brands to convert sales and win back customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/26/2019 via BNC Analysis

Icecat NV, acquired Testseek

synopsis: Icecat, a worldwide publisher of ecommerce statistics and product content syndicator, has acquired Testseek, a global provider of review solutions for brands, e-retailers and other eCommerce related online portals. Testseek's Live and XML API provides their clients with unbiased product review content which fits naturally into their product pages.
buyer: Icecat NV
Icecat NV is an independent worldwide publisher of ecommerce statistics and product content syndicator. The Icecat catalog includes 4.2 million product data-sheets in 47 world languages. Icecat analyzes the performance of more than 18,000 brands. "
target: Testseek
Testseek is a global provider of review solutions for brands, e-retailers and other eCommerce related online portals. Testseek's Live and XML API provides their clients with unbiased product review content which fits naturally into their product pages.
price ($mm)
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closed 7/14/2016 via GlobeNewswire

Atlassian Pty Ltd., acquired StatusPage

synopsis: Atlassian Corporation Plc, a leading provider of team collaboration and productivity software, announced the acquisition of StatusPage, a fast-growing status and incident communication platform that enables companies to share real-time status for cloud services with external customers and internal employees
buyer: Atlassian Pty Ltd. (TEAM:$1,614.17)
Atlassian provides software development and collaboration tools to help teams conceive, plan, build and launch great products. Organizations use Atlassian's issue tracking, collaboration and software development tools to work and deliver quality results on time and more efficiently. "
target: StatusPage
StatusPage is the leading status and incident communication platform. Thousands of customers around the world from small startups to market leaders use StatusPage to provide real-time status updates for internal and external facing cloud services.
price ($mm)
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closed 5/18/2011 via GlobeNewswire

SPS Commerce, Inc., acquired Direct EDI, Inc.

synopsis: SPS Commerce, a leading provider of on-demand supply chain management solutions, announced it has acquired Direct EDI, a provider of cloud-based integration solutions. The acquisition strengthens SPS' position as one of the industry's largest and fastest growing providers of cloud-based supply chain solutions.
buyer: SPS Commerce, Inc. (SPSC:$263.52)
SPS Commerce is a leading provider of on-demand supply chain management solutions, providing integration, collaboration, connectivity, visibility and data analytics to thousands of customers worldwide. "
target: Direct EDI, Inc.
Direct EDI is an e-commerce solution provider connected to more than 300 retailers and 1,000’s of vendors. The company is dedicated to providing easy-to-use and affordable web-based EDI solutions that push the limits of e-commerce supply chain connectivity.
price ($mm)[EV]
$11 [$10]
rev ($mm)
$5
EBITDA ($mm)
$1
EV / rev
2.2x
EV / EBITDA
11.5x
announced 10/10/2019 via PR Newswire

Akamai Technologies, will acquire ChameleonX Technologies

synopsis: Akamai Technologies, Inc., the intelligent edge platform for securing and delivering digital experiences, will acquire ChameleonX, an Israel-based cybersecurity company with a unique solution to protect websites from credit card skimming and user credential theft via malicious or compromised third-party scripts.
buyer: Akamai Technologies (AKAM:$2,794.57)
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. "
target: ChameleonX Technologies
ChameleonX is an Israel-based cybersecurity startup company, developing a unique AI-based client-side protection solution for the eCommerce, Travel, and Financial sectors to protect businesses from zero-day attacks, compromised 3rd-party resources, web vulnerabilities and malware code injections.
price ($mm)
rev ($mm)
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closed 8/23/2010 via paidContent.org

Tencent Holdings Ltd., acquired Comsenz, Inc.

synopsis: Tencent, the Chinese internet company behind IM service and portal QQ, has bought up Comsenz, a Googlebacked company which is behind the Discuz online discussion board platform, which is extremely popularin China, among other community products.
buyer: Tencent Holdings Ltd. (SEHK:700:$56,607.02)
Tencent provides value-added Internet, mobile and telecom services and online advertising under the strategic goal of providing users with "one-stop online lifestyle services." "
target: Comsenz, Inc.
Comsenz is a China-based provider of bulletin board and social networking software.
price ($mm)
$43
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired Buzzo.ai

synopsis: Haptik, a subsidiary of Reliance Industries, has acquired Mumbai-based conversational commerce start-up Buzzo.ai. Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: Buzzo.ai
Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired Buzzo.ai

synopsis: Haptik, a subsidiary of Reliance Industries, has acquired Mumbai-based conversational commerce start-up Buzzo.ai. Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: Buzzo.ai
Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/3/2019 via BNC Analysis

Jio, will acquire Haptik Infotech Pvt Ltd

synopsis: Reliance Jio, the telecom operator that has revolutionized India with its generous data plans, has bought a majority stake in Haptik,  a startup that develops ‘conversational’ platforms and virtual assistants.
buyer parent: Reliance Industries Limited
buyer: Jio
Reliance Jio Infocomm Limited has built a world-class all-IP data strong future proof network with latest 4G LTE technology. It is the only network conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE technology. "
target: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more.
price ($mm)
$33*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired Buzzo.ai

synopsis: Haptik, a subsidiary of Reliance Industries, has acquired Mumbai-based conversational commerce start-up Buzzo.ai. Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: Buzzo.ai
Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/3/2019 via BNC Analysis

Jio, will acquire Haptik Infotech Pvt Ltd

synopsis: Reliance Jio, the telecom operator that has revolutionized India with its generous data plans, has bought a majority stake in Haptik,  a startup that develops ‘conversational’ platforms and virtual assistants.
buyer parent: Reliance Industries Limited
buyer: Jio
Reliance Jio Infocomm Limited has built a world-class all-IP data strong future proof network with latest 4G LTE technology. It is the only network conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE technology. "
target: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more.
price ($mm)
$33*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/13/2017 via BNC Analysis

Hugging Face, acquired Sam:)

synopsis: Toronto-based Sam:) is being acquired by New York-based Hugging Face, which offers an AI chatbot that can talk to you — and even trade selfies. By connecting real people for chat, Sam:) accumulates an extensive database of natural conversations. Using artificial intelligence and NLP, Sam:) creates friendly bots that mimic natural human speech.
buyer: Hugging Face
Hugging Face, Inc. develops a chatbot mobile application based on artificial intelligence. Hugging Face's downloadable chatbot app can talk to and even trade selfies with customers. Their goal is to be on the cutting edge of AI, mixing chatbot technologies with state of the art deep learning. "
target: Sam:)
Based in Canada, Sam:) launched two of the most successful bots on the Kik Bot Shop. By connecting real people for chat, Sam:) accumulates an extensive database of natural conversations. Using artificial intelligence and NLP, Sam:) creates friendly bots that mimic natural human speech.
price ($mm)
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EV / rev
EV / EBITDA
closed 12/17/2019 via BusinessWire

Marchex, Inc., acquired Sonar

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Sonar
Sonar is a leading business text messaging platform for large companies with dedicated sales and marketing teams. They bridge the gap between businesses and their customers over mobile, while demonstrating the power of utilizing AI and chatbots at scale.
price ($mm)
$13
rev ($mm)
$1
EBITDA ($mm)
EV / rev
10.0x
EV / EBITDA
closed 4/19/2017 via Company Press Release

Vespa Capital, acquired Lumi AGM

synopsis: Vespa Capital has backed the management buy out of Lumi AGM. Lumi is the dominant player globally in providing software and real-time audience engagement technology, which facilitate the smooth and reliable running of Annual General Meetings or equivalent in the case of partnerships or unincorporated associations meetings.
buyer: Vespa Capital
Vespa Capital is a private equity firm that invests in businesses in the UK and France. Entirely funded by entrepreneurs and its investing team, it partners with strong management teams and helps them acquire and develop the businesses they run. "
target parent: Lumi Technologies Ltd.
target: Lumi AGM
Lumi’s mobile annual meeting app allows for instant accurate votes, expands the scope of shareholder and member engagement and provides organisations with the opportunity to transform the way they conduct their annual meetings.
price ($mm)
rev ($mm)
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closed 2/10/2016 via PR Newswire

Dialogic Corporation, acquired Apex Communications

synopsis: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that the company will begin to offer real-time communications applications to its service provider customers through the acquisition of APEX Communications, Inc.
buyer parent: Novacap Investments Inc.
buyer: Dialogic Corporation
Dialogic is a global networking software and infrastructure solution provider. Dialogic inspires the world’s leading service providers and application developers to elevate the performance of media-rich communications across the most advanced networks. "
target: Apex Communications
APEX Communications is a global provider of Service Delivery Platforms, Application Servers with Service Creation Environments, and Service-Ready Solutions to mobile and fixed line Network Operators, Value Added Service Providers, Contact Centers, Enterprises, and more.
price ($mm)
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closed 4/8/2015 via BusinessWire

Sprinklr, acquired Get Satisfaction

synopsis: Sprinklr, Inc. announced the acquisition of Get Satisfaction, an online customer community platform. Get Satisfaction is one of the industry’s largest online community platform providers. It helps companies provide modern, responsive, and cost effective customer support, while seeking customer feedback and ideas.
buyer: Sprinklr
Sprinklr is the most complete enterprise social media management technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points. Sprinklr provides fully integrated social experience management software. "
target: Get Satisfaction
Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies such as General Electric, P&G, Target, Kellogg’s, ADP, and Sonos to SugarCRM and Prezi rely on Get Satisfaction.
price ($mm)
rev ($mm)
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closed 7/26/2013 via Market Wire

Aspect Software, acquired Voxeo Corporation

synopsis: Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announced it has completed the acquisition of Voxeo Corporation, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for Communications Enabled Business Processes.
buyer: Aspect Software
Aspect Software is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Voxeo Corporation
Voxeo Corporation is the leading provider of standards-based, hosted, and customer premise interactive voice response (IVR) solutions to Fortune 500 and other innovative companies.
price ($mm)
$145
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$105.81)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$3,717.85)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2019 via PR Newswire

Drift, acquired Giant Otter Technologies

synopsis: Drift, the leading conversational marketing platform, announced the acquisition of Giant Otter and the launch of Drift Automation. The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts.
buyer: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more. "
target: Giant Otter Technologies
The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts. Based on 10 years of research originating at MIT, Giant Otter's technology provides a structured, reliable, repeatable process to automate conversations directly from data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/8/2019 via BusinessWire

Groupon, Inc., acquired Presence AI

synopsis: Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services, has acquired Presence AI, an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon offers a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. "
target: Presence AI
Founded in 2015, Presence AI is an AI-powered text and voice communication tool that enables and facilitates messaging between customers and merchants.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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PCA Corporation
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Akamai Technologies
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Sinch AB
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Smith Micro Software, Inc.
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Carbonite, Inc.
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$42.24
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($10.88)
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965
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ShoreTel Inc.
ShoreTel Inc.
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