Like Playment

closed 7/7/2021 via BusinessWire

TELUS International, acquired Playment

synopsis: TELUS International, a Canadian digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, has acquired Bangalore-based Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video, and LiDAR (light detection and ranging).
buyer parent: TELUS Corporation
buyer: TELUS International
Canada-based TELUS International designs, builds, and delivers digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
target: Playment
India-based Playment is a leader in data annotation and computer vision tools and services. The company's services include AI strategy consulting and a SaaS-based platform that transforms videos and images into high-quality annotated data to support a broad range of use cases.
price ($mm)
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closed 11/23/2021 via GlobeNewswire

Qualcomm Incorporated, acquired Clay AIR, Inc.

synopsis: Clay AIR has been acquired by Qualcomm. Clay AIR has developed the only hardware agnostic hand tracking technology that enables hardware and software providers to offer their users immersive and natural interactions with digital or virtual assets without compromising the experience’s precision and performance.
buyer: Qualcomm Incorporated (QCOM:$36,036.00)
Qualcomm pioneered 3G and 4G – and they are leading the way to 5G and a new era of intelligent, connected devices. Their products are revolutionizing industries, including automotive, computing, IoT, healthcare and data center, and are allowing millions of devices to connect with each other. "
target: Clay AIR, Inc.
Clay AIR has developed the only hardware agnostic hand tracking technology that enables hardware and software providers to offer their users immersive and natural interactions with digital or virtual assets without compromising the experience’s precision and performance.
price ($mm)
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closed 12/9/2020 via BusinessWire

Ripcord, Inc., acquired Engine ML

synopsis: Ripcord, a SaaS-based, next-gen digital transformation provider that eliminates paper to empower intelligent business processes, announced the acquisition of deep learning company Engine ML. Engine ML empowers innovators by training machine learning models in a way that’s simple, fast, and painless.
buyer: Ripcord, Inc.
Ripcord is powering digital transformation through Robotic Process Automation utilizing robotics, software and AI. Ripcord’s robots automatically scan, index and categorize paper records, making them searchable and accessible in the cloud. "
target: Engine ML
Engine ML empowers innovators by training machine learning models in a way that’s simple, fast, and painless. Data scientists and engineers use Engine ML to develop their models at scale with reproducibility.
price ($mm)
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announced 12/23/2018 via BusinessWire

SolderWorks LLC, will acquire SmartSource Management

synopsis: SolderWorks LLC announced that it has reached a definitive agreement to acquire SmartSource Management (SSM), a Denver-based technology consulting firm founded in 2006 with a strong client base in the semiconductor manufacturing and wine-making industries.
buyer: SolderWorks LLC
SolderWorks is a state-of-the-art innovation lab designed to accelerate ideas from thought to thing. SolderWorks mission is to support the next wave of innovation by providing an ecosystem where entrepreneurial visionaries, corporate labs, and industry partnerships create agile economies. "
target: SmartSource Management
SmartSource Management (SSM) is a Denver-based technology consulting firm that specializes in delivering digital business value through process automation, system integrations, enhanced user experience applications, and commerce solutions.
price ($mm)
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announced 11/8/2018 via Company Press Release

SquareTrade, Inc., will acquire PlumChoice, Inc.

synopsis: SquareTrade, Inc., an Allstate Company that provides warranties and insurance coverage plans for electronics has agreed to acquire PlumChoice. PlumChoice is a leading provider of cloud and technical support services to consumers in small businesses.
buyer parent: The Allstate Corp.
buyer: SquareTrade, Inc.
SquareTrade, Inc. provides warranties and insurance coverage plans for electronics in the United States and internationally. They partnered with some of the largest, most sophisticated retailers (Amazon, Bose, Costco and Target to name a few) and are revolutionizing the global warranty industry. "
target: PlumChoice, Inc.
PlumChoice helps cloud and Internet of Things (IoT) service providers, IoT manufacturers, cloud solution providers and distributors deploy and sell support services that drive product adoption, resulting in greater market penetration.
price ($mm)
$30
rev ($mm)
EBITDA ($mm)
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closed 6/13/2018 via Company Press Release

Tecnos Global Company, acquired Lirik Inc.

synopsis: Tecnos Global Company of America, Inc., a US subsidiary of Technos Japan Ltd. acquired 95% of all shares of North American company, Lirik, Inc.. Lirik is a cloud integrator that uses mainly Salesforce and Oracle NetSuite for ERP and CRM.
buyer parent: Tecnos Japan Co., Ltd.
buyer: Tecnos Global Company
Tecnos Global Company is a hub for establishing global support for their customer and global collaboration with their business partners. They provide services such as ICT system services and big data analysis which is the core business of the company. "
target: Lirik Inc.
Lirik Inc. is a cloud integrator that is engaged in enterprise resource planning, customer relationship management, and cloud integration. Their client group is diverse, such as: healthcare, manufacturing, and media services.
price ($mm)
$3.32*
rev ($mm)
$5
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 1/13/2017 via Company Press Release

Microsoft Corporation, acquired Maluuba Inc.

synopsis: Microsoft has agreed to acquire Maluuba, a Montreal-based company with one of the world’s most impressive deep learning research labs for natural language understanding. Maluuba’s expertise in deep learning and reinforcement learning for question-answering and decision-making systems will help Microsoft advance its strategy to democratize AI.
buyer: Microsoft Corporation (MSFT:$184,903.00)
Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Maluuba Inc.
Maluuba is a Montreal-based company with one of the world’s most impressive deep learning research labs for natural language understanding. Maluuba's vision is to advance toward a more general artificial intelligence.
price ($mm)
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closed 4/28/2022 via Company Press Release

HackerOne, acquired PullRequest

synopsis: HackerOne, the world’s most trusted provider of ethical hacking solutions, announced its acquisition of PullRequest, the pioneer of code-review-as-a-service. PullRequest’s technology and code reviewers will enable developer-first security testing solutions.
buyer: HackerOne
HackerOne was started by hackers and security leaders who are driven by a passion to make the internet safer. HackerOne partners with the global hacker community to surface the most relevant security issues of its customers before they can be exploited by criminals. "
target: PullRequest
PullRequest is passionate about code quality. By combining AI, professional reviewers, and tooling, PullRequest helps development teams ship code faster, with improved quality and reduced development lifecycle costs over time.
price ($mm)
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closed 1/10/2018 via PR Newswire

10th Magnitude, acquired Northwest Cadence

synopsis: 10th Magnitude, the leading U.S. Microsoft Azure services firm, announced that it has acquired Northwest Cadence, a Microsoft consultancy providing industry leading DevOps, Analytics, and Artificial Intelligence services on the Microsoft cloud. Northwest Cadence helps software delivery teams create streamlined, scalable, and smart applications.
buyer: 10th Magnitude
10th Magnitude offers innovative, cloud-based solutions that harness the power of Microsoft Azure. The company combines elements from multiple deep cloud competencies, as well as the most efficient and innovative technology tools and platforms to help clients become more efficient. "
target: Northwest Cadence
Northwest Cadence helps software delivery teams tap into the power of modernization, cloud integration, and data analytics to create streamlined, scalable, and smart applications. Northwest helps software delivery teams ship software that is built with solid DevOps practices and machine learning.
price ($mm)
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closed 5/19/2009 via PR Newswire

Cigital, Inc., purchased European Operations from Security Innovation, Inc.

synopsis: Cigital, the largest consulting firm specializing in software security and quality, announced that it has acquired the European consulting, assessment and training operations of Security Innovation. This acquisition will broaden Cigital's reach and expand its capability to support trans-Atlantic clients more completely.
buyer: Cigital, Inc.
Citigal specializes in software security and quality. For over a decade, Cigital's expert consultants have implemented programs that assure our client's software is secure and reliable while enabling them to dramatically improve how they build and deploy software. "
seller: Security Innovation, Inc.
Security Innovation is an independent provider of secure software lifecycle management solutions to Fortune 500 companies. Global technology vendors and enterprise IT organizations rely on our security expertise, tools and training to understand and mitigate the security risks in their software.
price ($mm)
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closed 6/1/2022 via BNC Analysis

Modus Create, acquired Tweag

synopsis: Modus Create, a world supplier of digital transformation and product growth companies, introduced right now that it has acquired Tweag, a software program engineering firm offering excessive ranges of software program assurance to its shoppers within the fintech, biopharma and autonomous car area.
buyer: Modus Create
Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy. Their global team of strategists, designers, and technologists have helped the world’s biggest brands deliver powerful digital experiences to their clients. "
target: Tweag
Tweag is a software innovation lab that helps deep tech startups quickly scale their engineering performance and execute on high-risk, high-reward projects with confidence. Tweag’s team of engineers are behind today’s boldest innovations in machine learning, distributed computing, and biotech.
price ($mm)
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closed 11/6/2015 via PR Newswire

Synopsys, Inc., acquired Protecode

synopsis: Synopsys, Inc., a global leader in electronic design automation and semiconductor IP, has acquired Protecode, a privately held Canadian software company that provides solutions for detecting and managing open source software and the associated license and security risks.
buyer: Synopsys, Inc. (SNPS:$4,504.13)
Synopsys, Inc. is the Silicon to Software partner for innovative companies developing the electronic products and software applications. Synopsys is a leader in electronic design automation and semiconductor IP, and in software quality and security testing with its Coverity solutions. "
target: Protecode
Protecode Incorporated is a software company specializing in open source licensing and vulnerability management products and audit services. Protecode products help organizations implement a structured open source software adoption and management process.
price ($mm)
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closed 10/7/2013 via BNC Analysis

Francisco Partners Management LLC, acquired Avangate B.V.

synopsis: Francisco Partners, a global private equity firm, took a majority interest in Avangate, an agile eCommerce solutions provider trusted by Software and SaaS companies to grow their eCommerce business worldwide through any channel, any model.
buyer: Francisco Partners Management LLC
Francisco Partners is a global private equity firm that specializes in investments in technology companies. Since its launch over a decade ago, FP has raised approximately $7 billion and invested in more than 100 technology companies, making it one of the most active investors in the industry. "
target: Avangate B.V.
Avangate B.V. provides electronic software distribution and reseller management solutions for software companies. It offers Avangate, an e-commerce, and e-marketing and channel management platform that assists software companies in selling their products online and managing a distribution network.
price ($mm)
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announced 6/2/2022 via BusinessWire

WP Engine, Inc., will purchase Five WordPress Plugins from Delicious Brains

synopsis: WP Engine, the world's most trusted WordPress technology company, announced it will acquire five of the most popular developer-centric tools for WordPress from Delicious Brains. The plugins have a total installed base of approximately 4 million users and are widely adopted by WP Engine’s customers.
buyer: WP Engine, Inc.
WP Engine, the WordPress technology company, provides the most relied upon and trusted brands and developer-centric WordPress products for companies and agencies of all sizes, including managed WordPress hosting, enterprise WordPress, headless WordPress, Flywheel, Local and Genesis. "
seller: Delicious Brains
The acquisition includes five of the most popular developer-centric tools for WordPress from Delicious Brains. Delicious Brains Inc. is a software company that focuses on building WordPress plugins. They are based in Truro, NS, Canada.
price ($mm)
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closed 12/22/2021 via BNC Analysis

Keywords Studios, acquired Wicked Witch

synopsis: Keywords Studios has revealed that it has acquired Australian games development studio Wicked Witch. Founded in 2001, Melbourne-based Wicked Witch has provided game and graphic development support across multiple platforms including mobile. It has worked with both large publishers such as Microsoft and Riot Games and Australia-based developers.
buyer: Keywords Studios (AIM:KWS:$512.20)
Ireland’s Keywords Studios is an international technical services provider to the global video games industry. It provides integrated art creation, software engineering, testing, localization, audio and customer care services to a blue-chip client base. "
target: Wicked Witch
Founded in 2001, Melbourne-based Wicked Witch has provided game and graphic development support across multiple platforms including mobile. It has worked with both large publishers such as Microsoft and Riot Games and Australia-based developers.
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/17/2017 via BNC Analysis

Keywords Studios, acquired GameSim

synopsis: Keywords Studios, the international technical services provider to the global video games industry, announced the acquisition of GameSim Inc., a specialist in outsourced engineering services and technology platforms for the video games industry and other virtual simulation applications.
buyer: Keywords Studios (AIM:KWS:$512.20)
Keywords is an international technical service provider to the global Video Game Industry. With over 1,500 games passionate employees around the world, they provide a range of translation, testing, audio, customer care and art production services to Video Game Developers and Publishers alike. "
target: GameSim
Based in Orlando, Florida, GameSim employs over 30 software engineers and artists and has a range of cutting edge, proprietary technology platforms which are integrated with client processes to develop video games and visually simulate environments for military and urban planning applications.
price ($mm)
$4.81
rev ($mm)
$4
EBITDA ($mm)
EV / rev
1.2x
EV / EBITDA
closed 1/23/2019 via gamesindustry.biz

Epic Games, acquired 3Lateral

synopsis: Epic Games, a leading video game developer, has acquired 3Lateral, a Serbia-based graphics firm that has worked on many famous video games. 3Lateral develops technologies that allow digitization of human appearance and motion at unprecedented level of realism. Their services include character concept, character rigging, character modeling and more.
buyer: Epic Games
Founded in 1991, Epic Games is the creator of Fortnite, Unreal, Gears of War, Shadow Complex, and the Infinity Blade series of games. Epic's Unreal Engine technology brings high-fidelity, interactive experiences to PC, console, mobile, AR, VR and the Web. "
target: 3Lateral
3Lateral is a Serbia-based graphics firm that has worked on many famous video games. 3Lateral develops technologies that allow digitization of human appearance and motion at unprecedented level of realism. Their services include character concept, character rigging, character modeling, and more.
price ($mm)
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closed 9/4/2019 via Company Press Release

Sentia Group, acquired Ymor Holding BV

synopsis: Sentia, specialized in designing and managing hybrid cloud architectures for mission critical applications acquired the Dutch-Danish performance specialist Ymor. Ymor is a technology enabled service provider focused on Application Performance Management (APM), IT Operations Analytics (ITOA) and Artificial Intelligence Operations (AIOps).
buyer: Sentia Group
Sentia is a leading company in the field of business-critical Managed Hybrid Cloud Services in North-West Europe. The company designs, builds and manages complex business-critical application landscapes in the (public) cloud to allow its customers to "gain a leading position in their markets". "
target parent: Main Capital Partners BV
target: Ymor Holding BV
Ymor is an international and independent technology enabled service provider headquartered in The Netherlands with offices in Utrecht and Copenhagen in Denmark. They focus on Application Performance Management (APM), IT Operations Analytics (ITOA) and Artificial Intelligence Operations (AIOps).
price ($mm)
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closed 3/23/2022 via PR Newswire

SupportNinja, acquired Bolton Remote

synopsis: SupportNinja, a leading Dallas-based business process outsourcing company, has announced the acquisition of Bolton Remote, a specialist provider of customer success, technical support and product operations solutions.
buyer: SupportNinja
SupportNinja is a leading Dallas-based business process outsourcing company. SupportNinja focuses on what matters most—providing the best experience for employees, clients and client customers. "
target: Bolton Remote
Bolton Remote is a leading provider of specialized outsourcing services designed for high-growth, venture-backed and private equity owned technology companies.
price ($mm)
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announced 9/23/2009 via Company Press Release

Ardites, Ltd. will be merged with Symbio,

synopsis: Symbio Group, a leading Web and enterprise software outsourced product development company has signed a definitive agreement to merge with Ardites, a leading expert in user experience technologies.
buyer: Symbio
By leveraging its deep expertise in enterprise, embedded, mobile, Web-based and user experience driven technologies, Symbio enables its clients to focus on their core competencies while building mission-critical technologies and products to sustain, speed and secure their long-term success. "
target: Ardites, Ltd.
Ardites is a growing technology company with specialized expertise in graphics and multimedia, user experience optimization and end-to-end service implementation.
price ($mm)
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closed 7/7/2021 via BusinessWire

TELUS International, acquired Playment

synopsis: TELUS International, a Canadian digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, has acquired Bangalore-based Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video, and LiDAR (light detection and ranging).
buyer parent: TELUS Corporation
buyer: TELUS International
Canada-based TELUS International designs, builds, and delivers digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
target: Playment
India-based Playment is a leader in data annotation and computer vision tools and services. The company's services include AI strategy consulting and a SaaS-based platform that transforms videos and images into high-quality annotated data to support a broad range of use cases.
price ($mm)
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closed 7/7/2021 via BusinessWire

TELUS International, acquired Playment

synopsis: TELUS International, a Canadian digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, has acquired Bangalore-based Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video, and LiDAR (light detection and ranging).
buyer parent: TELUS Corporation
buyer: TELUS International
Canada-based TELUS International designs, builds, and delivers digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
target: Playment
India-based Playment is a leader in data annotation and computer vision tools and services. The company's services include AI strategy consulting and a SaaS-based platform that transforms videos and images into high-quality annotated data to support a broad range of use cases.
price ($mm)
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announced 11/6/2020 via BusinessWire

TELUS International, will purchase Lionbridge AI from Lionbridge Technologies, Inc.

synopsis: TELUS International will acquire Lionbridge AI. As a division of Lionbridge Technologies, Inc., Lionbridge AI is one of only two globally-scaled, managed training data and data annotation services providers in the world. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for technology companies.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
seller parent: H.I.G. Capital
seller: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge AI is a globally-scaled, managed training data, and data annotation services provider. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for some of the world’s largest technology companies in social media, search, retail, and mobile.
price ($mm)
$935
rev ($mm)
$200
EBITDA ($mm)
EV / rev
4.7x
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
announced 10/30/2017 via PR Newswire

TELUS International, will acquire Xavient Information Systems

synopsis: TELUS International is pleased to announce plans to acquire Xavient Information Systems, a global IT consulting and next-generation software services company. Xavient serves customers primarily in the telecommunications, media, entertainment, healthcare, and banking and financial services sectors.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target: Xavient Information Systems
Xavient Information Systems Inc. is a provider of Digital IT Solutions and software services. Xavient's core competencies are in digital transformation stacks and full lifecycle IT services across telecom, media, BFSI, healthcare and consumer technology verticals.
price ($mm)
$163*
rev ($mm)
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closed 8/16/2017 via PR Newswire

TELUS International, acquired Voxpro

synopsis: TELUS International, a leading global business process outsourcing (BPO) provider, announced the acquisition of Voxpro, a provider of customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides global contact center outsourcing, business process outsourcing, and IT outsourcing services. "
target: Voxpro
Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting and disruptive tech organizations to support their customers by delivering the world's best customer experiences.
price ($mm)
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closed 5/25/2022 via Company Press Release

Bain Capital Private Equity, acquired VXI Global Solutions, Inc.

synopsis: Bain Capital Private Equity, a leading global, value-added investor, has completed its acquisition of VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, from The Carlyle Group.
buyer parent: Bain Capital
buyer: Bain Capital Private Equity
Bain Capital Private Equity partners with management teams to provide strategic resources that build great companies and help them thrive. Bain Capital Private Equity’s team creates value for its portfolio companies through its global platform and depth of expertise in key vertical industries. "
target parent: Carlyle Group
target: VXI Global Solutions, Inc.
VXI is a customer experience company. VXI offers omnichannel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, and related key metrics for its clients.
price ($mm)
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closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
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closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
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closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
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closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
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closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Millennium 1 Solutions

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Geography
Matching Companies
Ticker: BSQR
 
 
 
 
 
 
 
 
BSQUARE Corporation
BSQUARE Corporation
BSQUARE Corporation is an industry leader with a proven track record in providing production-ready software products, engineering services, solutions and automated testing for smart, connected devices.
year
2010
rev ($mm)
$96.77
EBITDA ($mm)
$5.15
EBIT ($mm)
$4.29
Net Income ($mm)
$6.16
Employees
215
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Atende S.A.
Poland-based Atende provides ICT (Information and Communications Technology) solutions for companies and institutions. It specializes in three areas: ICT networks and security, high-performance computing systems and ICT infrastructure, especially for data centers.
year
2019
rev ($mm)
$76.18
EBITDA ($mm)
$3.78
EBIT ($mm)
$3.50
Net Income ($mm)
$1.79
Employees
400
  • drill down
  • watch
Ticker: BELM
 
 
 
 
 
 
 
 
Bell Microproducts Inc.
Bell Microproducts Inc.
Bell Microproducts is an international, value-added distributor of a wide range of high-tech products, solutions and services, including storage systems, servers, software, computer components and peripherals, as well as maintenance and professional services.
year
2005
rev ($mm)
$3,193.83
EBITDA ($mm)
$51.63
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: XTRA:YSN
 
 
 
 
 
 
 
 
Secunet Security Networks AG
secunet is one of the leading German providers of high-quality IT security. Over 380 experts work in the areas of cryptography, e-government, business security and automotive security, and develop innovative products in these fields in addition to highly secure and reliable solutions.
year
2022
rev ($mm)
$337.62
EBITDA ($mm)
$73.82
EBIT ($mm)
$63.88
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: BSE:532400
 
 
 
 
 
 
 
 
KPIT
KPIT
KPIT is a fast-growing product engineering and IT consulting partner to Automotive, Manufacturing and Energy & Utilities companies. KPIT currently partners with 200+ global corporations including Original Equipment Manufacturers, semiconductor companies and Tier 1 companies.
year
2021
rev ($mm)
$275.84
EBITDA ($mm)
$43.42
EBIT ($mm)
$25.51
Net Income ($mm)
$18.88
Employees
7125
  • drill down
  • watch
Ticker: SDVI
 
 
 
 
 
 
 
 
Signature Devices, Inc.
Signature Devices, Inc.
Signature Devices engages in the development, manufacture, and sale of information technology products in the United States. It creates, develops, and publishes 3-D interactive games for consoles and personal computers. It also publishes software for video games and commercial products.
year
2018
rev ($mm)
$0.37
EBITDA ($mm)
$0.04
EBIT ($mm)
$0.03
Net Income ($mm)
$0.01
Employees
18
  • drill down
  • watch
Ticker: BZUN
 
 
 
 
 
 
 
 
Baozun Inc.
Baozun Inc.
Baozun Inc. is the leader and a pioneer in the brand e-commerce service industry in China. Baozun empowers a broad and diverse range of brands to grow and succeed by leveraging its end-to-end e-commerce service capabilities, omni-channel coverage and technology-driven solutions.
year
2021
rev ($mm)
$1,446.27
EBITDA ($mm)
$117.17
EBIT ($mm)
$92.64
Net Income ($mm)
$65.75
Employees
6076
  • drill down
  • watch
Ticker: EDGW
 
 
 
 
 
 
 
 
Edgewater Technology, Inc.
Edgewater Technology, Inc.
Edgewater helps business leaders drive transformational change through its unique selection of business and technology services and specialized product-based solutions. Edgewater partners with Oracle and Microsoft to offer Business Analytics, BI, ERP, and CRM solutions.
year
2015
rev ($mm)
$108.45
EBITDA ($mm)
$5.86
EBIT ($mm)
$4.72
Net Income ($mm)
$1.24
Employees
414
  • drill down
  • watch
Ticker: HOSE:FPT
 
 
 
 
 
 
 
 
FPT Corporation
FPT Corporation is the global leading technology and IT services group headquartered in Vietnam. FPT delivers world-class services in Smart factory, Digital platform, RPA, AI, IoT, Enterprise Mobilization, Cloud, AR/VR, Embedded System, Application Service, BPO and more services globally.
year
2020
rev ($mm)
$1,227.89
EBITDA ($mm)
$246.04
EBIT ($mm)
$187.81
Net Income ($mm)
$139.40
Employees
28781
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Trifork A/S
Trifork A/S
Trifork Group, headquartered in Schindellegi, Switzerland, with offices in more than 11 countries in Europe and North America, is an international IT group focusing on the development of innovative software solutions.
year
2021
rev ($mm)
$175.51
EBITDA ($mm)
$18.70
EBIT ($mm)
$13.32
Net Income ($mm)
$52.98
Employees
901
  • drill down
  • watch
Ticker: AMEX:CTEK
 
 
 
 
 
 
 
 
CynergisTek, Inc.
CynergisTek, Inc.
CynergisTek is a cybersecurity consulting firm dedicated to serving the information assurance needs of the healthcare industry. The company has been named in numerous research as a top performing firm that provider organizations turn to for privacy and security.
year
2021
rev ($mm)
$16.30
EBITDA ($mm)
($7.17)
EBIT ($mm)
($8.72)
Net Income ($mm)
Employees
89
  • drill down
  • watch
Ticker: SZSE:300560
 
 
 
 
 
 
 
 
Zhong Fu Tong Group Co., Ltd.
Zhong Fu Tong Group Co., Ltd.
Zhong Fu Tong Group Co., Ltd. provides communications network maintenance and optimization services in China, Thailand, and Malaysia. It offers multi-network standard, multi-brand equipment, integrated communications network management, CDMA, TD-LTE, and operation and maintenance services.
year
2018
rev ($mm)
$63.27
EBITDA ($mm)
$8.07
EBIT ($mm)
$6.84
Net Income ($mm)
$6.19
Employees
1065
  • drill down
  • watch
Ticker: OM:TALK
 
 
 
 
 
 
 
 
TalkPool AG
TalkPool AG
TalkPool enables the IoT ecosystem by providing professional services and solutions for Internet of Things and the emerging cloud infrastructures. TalkPool also delivers a comprehensive range of network design, engineering, implementation and managed services designs.
year
2017
rev ($mm)
$14.20
EBITDA ($mm)
($0.62)
EBIT ($mm)
($0.66)
Net Income ($mm)
Employees
249
  • drill down
  • watch
Ticker: AIM:MPOW
 
 
 
 
 
 
 
 
MoPowered
MoPowered
MoPowered provides online merchants and leading brands with a complete suite of mobile commerce solutions including tablet and smartphone apps and end-to-end, fully transactional mobile websites.
year
2019
rev ($mm)
$24.54
EBITDA ($mm)
($7.41)
EBIT ($mm)
($7.89)
Net Income ($mm)
Employees
54
  • drill down
  • watch
Ticker: TSE:3823
 
 
 
 
 
 
 
 
Acrodea, Inc.
Acrodea, Inc.
Acrodea provides services and solutions that target smartphones and other mobile devices. They offer service platform provisioning and provide solutions that support software conceptualization, design, and sales for mobile telecom carriers, mobile handset manufacturers, content providers, etc.
year
2015
rev ($mm)
$13.77
EBITDA ($mm)
($3.09)
EBIT ($mm)
($7.89)
Net Income ($mm)
Employees
83
  • drill down
  • watch
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: SET:BE8
 
 
 
 
 
 
 
 
Beryl 8 Plus
Beryl 8 Plus
Beryl 8 Plus (BE8) is a leading end-to-end technology consulting company based in Thailand. BE8 specializes in intelligent cloud-based solutions that drives business success across a wide range of industries. They offer solutions for CRM, big data & AI, managed services, and more.
year
2021
rev ($mm)
$10.97
EBITDA ($mm)
$2.52
EBIT ($mm)
$2.44
Net Income ($mm)
$2.38
Employees
0
  • drill down
  • watch
Ticker: ENXTAM:MAJ
 
 
 
 
 
 
 
 
Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
year
2021
rev ($mm)
$1,912.60
EBITDA ($mm)
$150.94
EBIT ($mm)
$109.77
Net Income ($mm)
$84.44
Employees
69000
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Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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