customer experience software

closed 9/12/2018 via PE Hub

MarketCast, acquired Turnkey Intelligence

synopsis: MarketCast Group, a global leader in the consumer insights industry, has acquired Turnkey Intelligence, a preeminent sports research and advisory firm. Turnkey Intelligence has been providing best-in-class research, consulting, and analytics for more than 20 years, offering a full suite of data-driven services to hundreds of sports clients.
buyer parent: Kohlberg & Company, LLC
buyer: MarketCast
MarketCast is a leading provider of marketing research services and data analytics for the global entertainment industry. MarketCast works in collaboration with marketers and researchers across the entertainment spectrum in the development and execution of their marketing strategies. "
target parent: Turnkey Sports & Entertainment
target: Turnkey Intelligence
Turnkey Intelligence offers customized, informed, and actionable solutions to a wide range of sports, live event, agency, and brand-side clients. Turnkey Intelligence’s self-service platform – Audience Portal – is used and trusted by hundreds of sports teams of all sizes.
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closed 9/26/2018 via BNC Analysis

Everise, acquired HyperLab

synopsis: EVERISE has announced the acquisition of Hyperlab, a Southeast Asian Conversational Artificial Intelligence company. Hyperlab builds digital assistants for visionary enterprises, helping them intelligently automate their customer and employee experiences.
buyer: Everise
Everise is the only Asia-based global experience company that is able to provide, through its operating companies around the world, a full range of customer contact management services for corporate clients across a variety of industries. "
target: HyperLab
Hyperlab builds digital assistants for visionary enterprises, helping them intelligently automate their customer and employee experiences. They offer smart assistants with their multilingual Conversational Artificial Intelligence Platform.
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closed 2/2/2016 via PR Newswire

CIVIQ Smartscapes, acquired elevate DIGITAL

synopsis: JMC Capital Partners through its portfolio company, CIVIQ Smartscapes, a company that designs and manufactures interactive smart city communications structures, has acquired elevate Digital. Elevate Digital is a leading developer of street-level, interactive software technology that engages with people and devices within verticals.
buyer parent: JMC Capital Partners
buyer: CIVIQ Smartscapes
CIVIQ Smartscapes designs and manufactures interactive smart city communications structures that provide access to and enhance public information, commerce, safety and efficiency to create "smartscapes" – the future of intelligent urban infrastructure. "
target: elevate DIGITAL
elevate DIGITAL is the leading developer of street-level, interactive software technology. The elevate platform manages and controls connective messaging, digital applications, geo-targeted services and data collection within SMART display technology.
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closed 8/7/2019 via BNC Analysis

Automation Anywhere, Inc., acquired Klevops

synopsis: Automation Anywhere, a global leader in robotic process automation, has acquired Klevops, a company that aims to create business value through human-to-bot collaboration to improve customer services challenges.
buyer: Automation Anywhere, Inc.
Automation Anywhere is the leader in Robotic Process Automation, the platform that builds world-class Intelligent Digital Workforces. Automation Anywhere’s enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. "
target: Klevops
Klevops aims to create business value through human-to-bot collaboration to improve customer services challenges. They automate and simplify businesses over long term, tailor-made solutions and help clients focus on what really matters.
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closed 3/27/2019 via BNC Analysis

Aerial Direct, acquired IPCortex

synopsis: Aerial Direct, a leading independent provider of telecommunications in the UK, has acquired IPCortex, a UK-based provider of innovative communication systems and applications. IPCortex's real time communication and collaboration solutions help companies to deliver extraordinary customer service and to maximise the value of working together.
buyer: Aerial Direct
Aerial Direct is a leading independent provider of telecommunications in the UK. Aerial Direct offers business telecoms and mobile solutions to businesses of all sizes. Aerial Direct provides telecommunication services to over 120,000 customers in the UK. "
target: IPCortex
IPCortex is a UK-based provider of innovative communication systems and applications. Their real time communication and collaboration solutions help companies of all sizes to deliver extraordinary customer service and to maximise the value of working together.
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closed 8/15/2018 via Company Press Release

Jonas Software, acquired EZ-Runner Systems Ltd.

synopsis: Jonas Software is pleased to announce the acquisition of Ez-Runner Systems Ltd., a provider of robust and tailored management software solutions for gyms, kids centres, private clubs, trampoline parks and spas. Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help improve their operations.
buyer parent: Constellation Software, Inc.
buyer: Jonas Software
Jonas Software operates independently managed software brands around the world, providing them with the strategic guidance and financial security required to be leaders in their respective markets. They supply industry leading enterprise management software & related services to 20 vertical markets."
target: EZ-Runner Systems Ltd.
Based in the UK, Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help them improve their current operations, streamline their processes, and improve their customers' experiences and retention.
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closed 3/10/2020 via GlobeNewswire

Amplitude Analytics, acquired ClearBrain, Inc.

synopsis: Amplitude, the leader in product intelligence, has acquired ClearBrain, a predictive analytics startup and the world's first Causal Analytics platform. With the acquisition, Amplitude's customers will be able to instantly predict which features, campaigns, and product bets are most likely to drive revenue growth without extensive A/B testing.
buyer: Amplitude Analytics
Amplitude is the leading product intelligence platform that helps companies use their customer data to build great product experiences for systematic business growth. The company's cross-platform intelligence solution is used by over 30,000 teams at companies like Microsoft, Twitter, and CapitalOne."
target: ClearBrain, Inc.
Clearbrain is the world's first Causal Analytics platform, built with AI that automatically separates causation from correlation. ClearBrain’s technology continuously simulates A/B tests on every conversion goal, sifting through historical data to isolate the causal effect of every user action.
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announced 12/11/2019 via BNC Analysis

Dimension Five Technologies Inc., will acquire Youneeq

synopsis: Dimension Five, a Canadian company involved in the business of developing and acquiring software and mobile apps of the future, will acquire Youneeq, a Canadian AI platform for Omni channel personalization. Youneeq delivers the most relevant customer experiences across web, mobile, in store and to any digital device, anywhere in real time.
buyer: Dimension Five Technologies Inc.
Dimension Five Technologies Inc. is a Canadian company involved in the business of developing, marketing, and acquiring software and mobile applications of the future. Their investorBASE platform connects retailer investors with Canadian public companies. "
target: Youneeq
Youneeq is a Canadian Artificial Intelligence platform for Omni channel personalization. Youneeq delivers the most relevant and individual customer experiences across web, mobile, in store and to any digital device, anywhere in real time.
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closed 7/18/2019 via GlobeNewswire

Smart Communications, acquired Intelledox

synopsis: UK-based Smart Communications, the leading cloud-based platform for enterprise customer communications, has acquired Intelledox, a global digital transformation software company. Intelledox’s cloud platform connects to any system of record and provides next-generation forms, built-in workflow, and on-demand customer communications.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Intelledox
The Intelledox platform is used by leading enterprises and government organizations to transform their digital customer experience. Intelledox streamlines complex processes and omnichannel forms allowing organizations to transform the way they acquire, onboard, and service their customers.
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announced 5/9/2019 via PR Newswire

Medallia, will acquire Strikedeck

synopsis: Medallia, Inc., the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Strikedeck
Strikedeck is a Customer Success platform that helps businesses deliver customer experiences while maximizing the value of their customer relationships. Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
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announced 3/25/2019 via BNC Analysis

McDonald's Corporation, will acquire Dynamic Yield

synopsis: McDonald’s, the world’s leading global foodservice retailer, is acquiring Dynamic Yield, an AI-powered Personalization Anywhere™ platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers.
buyer: McDonald's Corporation (NYSE:MCD:$20,829.30)
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women. "
target: Dynamic Yield
Dynamic Yield is an AI-powered Personalization Anywhere™ platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers.
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closed 3/7/2019 via Company Press Release

CRIF, acquired Inventia

synopsis: CRIF, a global company specializing in credit and business information systems, outsourcing and processing services, and credit solutions, has acquired a majority stake in Inventia, a global leader in id management and customer onboarding solutions. Inventia's solutions simplifies the onboarding process and ensures that all ids are verified.
buyer: CRIF
CRIF is a global company specializing in credit bureau and business information, outsourcing and processing services, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). "
target: Inventia
Inventia is a global leader in id management and customer onboarding solutions. Inventia offers an innovative platform that allows companies to acquire and identify new customers. Their solutions simplifies the onboarding process and ensures that all ids are verified.
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closed 2/28/2019 via Company Press Release

Informatica Corp., acquired AllSight, Inc.

synopsis: Informatica, the enterprise cloud data management leader, has acquired AllSight Inc., a customer intelligence platform in Canada. AllSight's AI powered platform provides customer data management and analytic capabilities that create actionable customer intelligence.
buyer parent: Permira
buyer: Informatica Corp. (INFA:$1,047.95)
Informatica is the leader in Enterprise Cloud Data Management. Informatica helps data-driven leaders unleash the power of data to drive their intelligent disruption. Informatica provides them with the foresight to become more agile, realize new growth opportunities, and create new inventions. "
target: AllSight, Inc.
AllSight is a customer intelligence platform in Canada. AllSight's AI powered platform provides customer data management and analytic capabilities that create actionable customer intelligence. AllSight enables businesses to deliver more personalized experiences across marketing, sales, and support.
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closed 9/26/2018 via PR Newswire

ACF Technologies, Inc., purchased Q-nomy UK Ltd. from Q-nomy Inc.

synopsis: ACF Technologies, a provider of integrated customer experience management solutions, has acquired Q-nomy UK Ltd. from Q-nomy, a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys. Q-nomy UK is a subsidiary of Q-nomy that serves companies in the UK and Europe.
buyer: ACF Technologies, Inc.
ACF Technologies is a provider of integrated customer experience management solutions. ACF offers solutions for queue management, virtual queuing appointment scheduling, wayfinding, customer feedback, and digital signage. Their solutions help their clients to create better customer experiences. "
seller: Q-nomy Inc.
Q-nomy UK Ltd. is a subsidiary of Q-nomy that serves companies in the UK and Europe. Q-nomy is a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys.
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closed 5/23/2018 via Company Press Release

ESW Capital, LLC, acquired ResponseTek Networks Corp.

synopsis: ESW Capital, LLC, a leading private equity firm, has acquired Canada-based ResponseTek, the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail trust ResponseTek to drive millions of customer interactions every week.
buyer: ESW Capital, LLC
ESW Capital has honed a finely-tuned methodology focused on buying, strengthening, and growing mature business software companies. ESW revitalizes its acquisitions for sustainable success while making customer satisfaction a top priority. "
target: ResponseTek Networks Corp.
Based in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. The ResponseTek Listening Platform integrates customer experience data and reporting throughout the entire organization to improve customer satisfaction.
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closed 3/22/2018 via BusinessWire

iPipeline, Inc., acquired AlphaTrust

synopsis: iPipeline, a leading provider of cloud-based software solutions for the life insurance and financial services industry, acquired AlphaTrust, an expert and global leader in electronic signature process automation solutions. AlphaTrust provides its eSignature and document process automation technology to some of the world’s most trusted brands.
buyer parent: Thoma Bravo, LLC
buyer: iPipeline, Inc.
iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through their SaaS-based new business acquisition platform, they accelerate and simplify sales, compliance, operations and support. "
target: AlphaTrust
AlphaTrust is an expert and global leader in electronic signature process automation solutions. Their solutions easily integrate with existing applications and business processes enabling high volume, document process automation to reduce costs and dramatically improve customer experience.
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announced 1/17/2018 via BNC Analysis

SERVICE 800, Inc. will be merged with Beyond Commerce, Inc.,

synopsis: Beyond Commerce, a provider of B2B internet marketing analytics, is pleased to announce that it has signed a definitive business combination agreement with SERVICE 800, Inc., a leader in the burgeoning field of Customer Experience management platforms. Some of the world’s largest companies rely on SERVICE 800 for their consistence targeted data.
buyer: Beyond Commerce, Inc. (OTCPK:BYOC:$0.46)
Beyond Commerce is focused on business combinations of “big data” companies in the global B2B internet marketing analytics, technologies and related services space. The Company’s objective is to develop and deploy disruptive strategic software technology that will build on organic growth potential. "
target: SERVICE 800, Inc.
SERVICE 800 is a leader in the burgeoning field of Customer Experience management platforms. Some of the world’s largest companies rely on SERVICE 800 for their consistence targeted data. SERVICE 800 has worked within Healthcare, IT Services, Medical Technology and Consumer Goods.
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closed 5/2/2016 via PR Newswire

Open Text Corporation, purchased Customer Experience Software Assets from HP Software

synopsis: Open Text Corporation, a global leader in Enterprise Information Management announced the closing of the acquisition of certain customer experience software and services assets from HP Inc. The software assets acquired include HP TeamSite, HP MediaBin, HP Qfiniti, as well as HP Explore, HP Aurasma, and HP Optimost.
buyer: Open Text Corporation (OTEX:$2,934.81)
OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in their cloud. "
seller parent: HP
seller: HP Software
HP Software's Customer Experience Software include HP TeamSite, a modern multi-channel digital experience management platform for web content management, HP MediaBin, a digital asset management solution, and HP Qfiniti, an intelligent workforce optimization solution.
price ($mm)
$170
rev ($mm)
$90
EBITDA ($mm)
EV / rev
1.9x
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closed 3/3/2016 via BusinessWire

Callcredit Information Group, acquired Numero

synopsis: Callcredit Information Group has acquired Numero, the customer experience management specialist. Numero empowers customer focussed organisations with innovative solutions that deliver exceptional customer experiences across every communication channel and at every customer touch point.
buyer parent: GTCR, LLC
buyer: Callcredit Information Group
Callcredit Information Group specialises in database marketing solutions, credit referencing and software analytics and fraud, and is an expert in managing consumer data for businesses across every sector. "
target: Numero
Numero empowers customer focussed organisations with innovative solutions that deliver exceptional customer experiences across every communication channel and at every customer touch point.
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closed 8/5/2015 via PR Web

DiscoverOrg, LLC, acquired iProfile, LLC

synopsis: DiscoverOrg, the leading sales and marketing intelligence solution, has acquired iProfile, the pioneer of sales intelligence for the technology industry. iProfile is the leading provider of Customer Intelligence that enables sales and marketing teams to penetrate major accounts, find new opportunities, and target the right IT decision makers.
buyer: DiscoverOrg, LLC
DiscoverOrg is the leading sales and marketing intelligence tool used by the top technology vendors, staffing companies and consultants targeting IT, Finance and Marketing departments of Fortune-ranked, Mid-Market and SMB companies in North America and Europe. "
target: iProfile, LLC
iProfile is the leading provider of Customer Intelligence that enables sales and marketing teams to penetrate major accounts, find new opportunities, and target the right IT decision makers.
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customer experience software


read more

Turnkey Intelligence

HyperLab

elevate DIGITAL

Klevops

IPCortex

EZ-Runner Systems Ltd.

ClearBrain, Inc.

Youneeq

Intelledox

Strikedeck

Dynamic Yield

Inventia

AllSight, Inc.

Q-nomy Inc.

ResponseTek Networks Corp.

AlphaTrust

SERVICE 800, Inc.

HP Software

Numero

iProfile, LLC

Geography
Matching Companies
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2020
rev ($mm)
$402.46
EBITDA ($mm)
($101.17)
EBIT ($mm)
($114.93)
Net Income ($mm)
Employees
1579
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Ticker: DOX
 
 
 
 
 
 
 
 
Amdocs Ltd.
Amdocs Ltd.
Amdocs brings telecom companies and their customers together. The company is a leading supplier of customer experience software and services for business support systems and operational support systems, used by telecommunications providers to manage delivery of voice, data, and wireless services.
year
2019
rev ($mm)
$4,059.00
EBITDA ($mm)
$749.64
EBIT ($mm)
$540.58
Net Income ($mm)
$401.69
Employees
25000
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$328.01
EBITDA ($mm)
$17.64
EBIT ($mm)
$3.27
Net Income ($mm)
Employees
983
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