Like Tello, Inc.

closed 12/4/2012 via BNC Analysis

Urban Airship, Inc., acquired Tello, Inc.

synopsis: Urban Airship, the mobile push messaging startup, has acquired Tello Inc. for its Apple Passbook management product for developers, PassTools.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable. "
target: Tello, Inc.
Tello is an innovative SaaS and mobile application company committed to improving businesses everywhere by applying the latest mobile technologies to everyday customer interactions. People use Tello’s mobile applications to provide instant feedback to businesses via their mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/30/2018 via BusinessWire

Cheetah Digital, acquired Stellar Loyalty

synopsis: Cheetah Digital, the leading independent, enterprise cross-channel marketing software company, announced its acquisition of Stellar Loyalty, a provider of cloud-based customer engagement and loyalty software.
buyer parent: Vector Capital
buyer: Cheetah Digital
Cheetah Digital is an enterprise cross-channel marketing software company that helps marketers manage their data for better decision-making, send messages to customers to increase revenue, and that provides professional services expertise to execute complex marketing plans at scale. "
target: Stellar Loyalty
Stellar Loyalty is a provider of cloud-based customer engagement and loyalty software. The Stellar Loyalty Consumer Relationship Cloud helps brands drive engagement frequency, maximize revenue, and build more meaningful and profitable customer relationships with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/12/2018 via PR Newswire

Qualtrics, acquired Delighted Inc.

synopsis: Qualtrics, the enterprise leader in customer experience, acquired Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. With Delighted, organizations can configure online customer experience feedback that can be launched via email, web, SMS and more.
buyer: Qualtrics (:$372.39)
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. "
target: Delighted Inc.
Delighted is the fast and easy way to gather customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – Delighted helps companies align customers' needs with business growth.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/15/2017 via BNC Analysis

California Software Company, will acquire Infinia Services & Solutions DMCC

synopsis: California Software Company (Calsoft), a Product Engineering & Enterprise Solutions company, will acquire a majority stake in Cordite PTE Ltd, owner of Infinia Services & Solutions. Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with an integrated suite of technology and mobile application services.
buyer: California Software Company (NSEI:CALSOFT:$0.21)
California Software Company (Calsoft) is a Product Engineering & Enterprise Solutions company with a strong background in development and implementation. Calsoft delivers Product Engineering Services and technology-driven Business Solutions that help meet the business objectives of their clients. "
target: Infinia Services & Solutions DMCC
Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with a state-of-the-art integrated suite of technology and mobile application services. It offers complete program management solutions across pre-paid, debit, credit and corporate cards.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/14/2015 via BNC Analysis

Mobikon, acquired Triibe

synopsis: Mobikon, a cloud analytic and mobility solutions company for Hospitality and Retail industries, has acquired Singapore based Triibe, a company that develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback.
buyer: Mobikon
Mobikon is a cloud analytic and mobility solutions company for Hospitality and Retail industries. A one stop solution that empowers restaurants & retailers to increase their revenue by identifying, delighting, and increasing their customer experience. "
target: Triibe
Triibe develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback. The company was founded in 2013 and is based in Singapore.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/22/2012 via BNC Analysis

Confirmit, acquired CustomerSat, Inc.

synopsis: Confirmit announced that it has acquired CustomerSat(TM), the Enterprise Feedback Management software and services provider. Confirmit is a leader in the Voice of the Customer market, and this acquisition of CustomerSat, a recognised EFM and loyalty leader, adds greater breadth and depth to Confirmit's existing portfolio.
buyer: Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. "
target parent: MetrixLab
target: CustomerSat, Inc.
CustomerSat is a Web-based Enterprise Feedback Management solution used by the world's leading businesses to capture, analyse, and act on feedback from customers, employees, and partners.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2012 via BNC Analysis

Facebook, acquired Tagtile

synopsis: Facebook has bought TagTile, a mobile-based customer loyalty, management startup, for an undisclosed sum. Tagtile helps local businesses identify, engage and increase repeat purchases from customers through a frictionless loyalty and direct marketing solution. The product consists of the Tagtile Cube that merchants place at their cash counter.
buyer: Facebook (FB:$73,357.00)
Facebook is a social utility that helps people better understand the world around them. Facebook develops technologies that facilitate the spread of information through social networks allowing people to share information online the same way they do in the real world. "
target: Tagtile
Tagtile helps local businesses identify, engage and increase repeat purchases from customers through a frictionless loyalty and direct marketing solution. The Tagtile product consists of a custom hardware device, the Tagtile Cube, that merchants place at their cash counter.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/20/2012 via PR Newswire

MobileBits Holdings Corp., acquired Samy4Me

synopsis: MobileBits Holdings Corp., a leading provider of enterprise-class social and digital experience solutions announced that it has acquired Switzerland based Aixum Tec. Through its flagship product, Samy4me™, Aixum provides an end-to-end solution that connects national and local merchants with targeted customers through their mobile device.
buyer: MobileBits Holdings Corp. (MBIT:$0.00)
MobileBits Holdings Corp. is a global technology company that strengthens relationships between businesses and their audience by enabling exceptional digital experiences. It's Pringo™ products delivers highly integrated social, rich media, loyalty and targeted advertising solutions to any device. "
target: Samy4Me
Aixum is a leader of hyper local engagement solutions. Through its premier product Samy4me™, it enables retailers and merchants to communicate and strengthen relationships with their customers via mobile devices.
price ($mm)
$5.86
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/19/2011 via PR Newswire

NICE Systems Ltd, will acquire Fizzback

synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. "
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$81
rev ($mm)
$20
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
closed 4/18/2011 via BNC Analysis

Groupon, Inc., acquired Pelago

synopsis: Groupon has acquired Pelago, maker of location-based social network Whrrl. Whrrl has been used by companies looking to build loyalty and repeat visits.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon features a daily deal on the best stuff to do, eat, see and buy in more than 300 markets around the world. Groupon uses collective buying power to offer unbeatable prices and provide a win-win for businesses and consumers, delivering more than 650 daily deals globally. "
target: Pelago
Pelago’s first product is Whrrl. It’s a social network, Google maps mash-up, mobile and GPS service all in one. The social network experience allows members to share opinions and knowledge about local restaurants, bars, retail stores, and hotels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2011 via Market Wire

KANA Software, Inc., acquired Overtone, Inc.

synopsis: KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. "
target: Overtone, Inc.
Overtone, Inc. is a leading provider of social media and customer listening platforms for large, brand name companies. Overtone was the first company to develop and market a listening system in the Cloud able to collect, analyze, and report on the voice of the customer wherever it was expressed.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/8/2010 via Market Wire

TIBCO Software Inc., acquired Loyalty Lab, Inc.

synopsis: TIBCO Software Inc. announced that it has acquired Loyalty Lab Inc., an independent provider of loyalty management solutions. Loyalty Lab is a privately-held company with over 35 clients including many of the nation's largest retailers, hospitality chains, and consumer product manufacturers .
buyer: TIBCO Software Inc. (TIBX:$1,076.23)
TIBCO Software Inc. provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. TIBCO gives leading organizations around the world better awareness and agility–what TIBCO calls The Power of Now®. "
target: Loyalty Lab, Inc.
Loyalty Lab is the leader in motivating and accelerating customer loyalty. Their innovative Loyalty Lift Technology provides the platforms, interfaces, applications, and relationships to drive substantial improvements in performance and cost.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/8/2009 via Company Press Release

Open Text Corporation, acquired Vignette Corporation

synopsis: Open Text Corporation, a global leader in Enterprise Content Management (ECM) software, and Vignette Corporation, the company that the world's leading brands rely on for innovative and dynamic web experiences, announced that they have entered into a definitive agreement pursuant to which Vignette will become a wholly owned subsidiary of Open Text.
buyer: Open Text Corporation (OTEX:$2,934.81)
Open Text, the enterprise content management leader, helps organizations manage and gain the true value of their business content. Open Text brings together leading Content Experts(TM) to help organizations capture and preserve corporate memory, manage compliance and improve competitiveness. "
target: Vignette Corporation
Vignette provides Internet Relationship Management software products and services, a category of enterprise solutions designed to enable businesses to build sustainable online customer relationships, increase returns on Internet-related investments and capitalize on Internet business opportunities.
price ($mm)[EV]
$304 [$161]
rev ($mm)
$159
EBITDA ($mm)
$5
EV / rev
1.0x
EV / EBITDA
34.8x
announced 2/5/2020 via BusinessWire

Intercontinental Exchange, will acquire Bridge2 Solutions

synopsis: Intercontinental Exchange, Inc., a leading operator of global exchanges and clearing houses and provider of data and listings services, announced that it has agreed to acquire Bridge2 Solutions, a leading provider of loyalty solutions for merchants and consumers.
buyer: Intercontinental Exchange (ICE:$5,202.00)
ICE serves customers by operating the exchanges, clearing houses and information services they rely upon to invest, trade and manage risk across global financial and commodity markets. A leader in market data, ICE Data Services serves the information and connectivity needs across all asset classes. "
target: Bridge2 Solutions
Bridge2 Solutions is a leading provider of loyalty solutions for merchants and consumers. It powers programs for seven of the top ten financial institutions and 4,500 loyalty, incentive and employee perk programs for companies across a wide spectrum of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/30/2020 via BNC Analysis

Crowd Analyzer, acquired Task Spotting

synopsis: Crowd Analyzer, the first Arabic social media monitoring platform, has acquired Task Spotting, a micro-influencer marketing platform in Dubai that helps brands activate the power of word of mouth through consumer created content. Their mobile app allows users to earn rewards by completing missions such as answering questions and sharing reviews.
buyer: Crowd Analyzer
Crowd Analyzer is the first Arabic social media monitoring platform. Crowd Analyzer allows companies to monitor people's feelings about their brands expressed on social media through sentiment analysis. They enable companies to improve customer insights or understand why a campaign may have failed. "
target: Task Spotting
Task Spotting is a micro-influencer marketing platform in Dubai. Task Spotting helps brands activate the power of word of mouth through consumer created content. Their mobile app allows users to earn rewards by completing missions such as answering questions, checking out prices and sharing reviews.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/4/2012 via BNC Analysis

Urban Airship, Inc., acquired Tello, Inc.

synopsis: Urban Airship, the mobile push messaging startup, has acquired Tello Inc. for its Apple Passbook management product for developers, PassTools.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable. "
target: Tello, Inc.
Tello is an innovative SaaS and mobile application company committed to improving businesses everywhere by applying the latest mobile technologies to everyday customer interactions. People use Tello’s mobile applications to provide instant feedback to businesses via their mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2019 via BusinessWire

Airship, acquired Apptimize

synopsis: Customer engagement company Airship has acquired Apptimize, the most adopted solution for testing and innovating user experiences across mobile apps and other digital channels. Apptimize is the industry’s most advanced solution for testing user experiences across multiple channels including mobile apps, websites and OTT.
buyer: Airship
Airship's Customer Engagement Platform gives brands user-level data, engagement channels, AI orchestration, and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards, and more to customers at the right moment. "
target: Apptimize
Apptimize is an innovation engine that provides A/B testing and feature release management for native mobile, web, mobile web, hybrid mobile, OTT, and server. Industry leaders like HotelTonight, The Wall Street Journal, and Glassdoor have created amazing user experiences with Apptimize.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/16/2019 via BusinessWire

Urban Airship, Inc., acquired Accengage

synopsis: Digital customer engagement company Urban Airship announced that it has acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications. Accengage empowers businesses with advanced user engagement technology to connect with their customers and boost their engagement, retention, and conversion.
buyer: Urban Airship, Inc.
Urban Airship is trusted by thousands of businesses to drive growth with digital customer engagement. Every day, marketers and developers depend on Urban Airship to deliver billions of personalized, interactive notifications that inspire interest and drive action across all digital channels. "
target: Accengage
Based in France, Accengage is the leading push notification technology for mobile apps, websites, and Facebook Messenger. Accengage empowers businesses with advanced user engagement technology to connect with their customers and boost their engagement, retention, and conversion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/4/2012 via BNC Analysis

Urban Airship, Inc., acquired Tello, Inc.

synopsis: Urban Airship, the mobile push messaging startup, has acquired Tello Inc. for its Apple Passbook management product for developers, PassTools.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable. "
target: Tello, Inc.
Tello is an innovative SaaS and mobile application company committed to improving businesses everywhere by applying the latest mobile technologies to everyday customer interactions. People use Tello’s mobile applications to provide instant feedback to businesses via their mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/31/2011 via PR Newswire

Urban Airship, Inc., will acquire SimpleGeo, Inc.

synopsis: Urban Airship, maker of the leading platform used by brands to engage their consumers on mobile, announced that it has agreed to acquire SimpleGeo, the real-time services platform company that lets developers build location-aware features into their web and mobile apps.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable. "
target: SimpleGeo, Inc.
SimpleGeo is a real-time services platform company that lets developers build location-aware features into their web and mobile apps. Developers can store and scale their own location data with SimpleGeo's Storage Engine and perform complex geospatial and temporal queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2019 via BusinessWire

Medallia, acquired Zingle

synopsis: Medallia, Inc., a global leader in experience management, has acquired Zingle, a real-time customer engagement solution for hospitality, travel, and retail verticals. Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at a massive scale.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Zingle
Zingle is a software solution which enables businesses to communicate with customers through text messaging. Their real-time enterprise platform works on any device, providing the tools to deliver an instant, actionable, and seamless customer experience.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/8/2019 via BusinessWire

Groupon, Inc., acquired Presence AI

synopsis: Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services, has acquired Presence AI, an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon offers a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. "
target: Presence AI
Founded in 2015, Presence AI is an AI-powered text and voice communication tool that enables and facilitates messaging between customers and merchants.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/20/2019 via Company Press Release

Conversocial, acquired Assist MegaCorp Inc

synopsis: Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support.
buyer: Conversocial
Conversocial helps brands develop meaningful relationships with their customers. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, they enable brands to deliver conversational customer experiences that transform customer service, marketing, and sales. "
target: Assist MegaCorp Inc
Assist is a Chatbot platform that provides clients with customized ways to reach more customers through automated online and voice messaging. From natural language understanding services to analytics, Assist allows users to build and understand the full picture of their conversational experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/19/2018 via Company Press Release

easyRECrue, acquired PlayBots

synopsis: EASYRECRUE, a leading European provider of digital solutions for recruitment professionals, has acquired PlayBots, a French company that creates chatbots to suit their client's needs. PlayBots' chatbots help build meaningful relationships by connecting brands and customers through conversation.
buyer: easyRECrue
Founded in 2013, EASYRECRUE is a leading European provider of digital solutions for recruitment professionals. EASYRECRUE offers a SaaS suite of talent pre-screening applications that allow recruitment professionals to set up pre-recorded interviews or perform live video interviews. "
target: PlayBots
Founded in 2016, PlayBots is a French company that creates chatbots to suit their client's needs. Their chatbots help build meaningful relationships by connecting brands and customers through conversation. PlayBots allows brands to send news and content, automate interactions, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BNC Analysis

Digital Air Strike, acquired Path Chat

synopsis: Digital Air Strike, the leading social media, reputation management and digital engagement company, announced it has acquired the privately-held A.I. chat technology business Path Chat. Path Chat is an intelligent messaging platform that helps businesses start more conversations with their prospects and customers.
buyer: Digital Air Strike
Digital Air Strike is the leading social media, intelligent messaging, and digital engagement company that helps businesses increase consumer response and conversions in digital and social media environments while generating measurable ROI. "
target: Path Chat
Path Chat is an intelligent messaging platform that helps businesses start more conversations with their prospects and customers across multiple messaging channels including online chat and SMS.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/10/2015 via Company Press Release

Interactive Intelligence Group, Inc., acquired Customer360

synopsis: Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has acquired Customer360. The company is a developer of Software as a Service (SaaS) applications that help businesses enhance customer relations using non-voice communications channels.
buyer: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs. "
target: Customer360
Customer360 helps businesses enhance their customer relations using non-voice communication channels. The Customer360 Customer Engagement Platform introduces a whole new way of interacting with customers by leveraging mobile centricity, rich media and big data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/10/2020 via PR Web

Xenon Partners, acquired UXPin

synopsis: Xenon Partners has acquired UXPin, a leading collaborative design and prototyping platform. Trusted by thousands of teams around the world, including Apple, Netflix, PayPal and more, this partnership will take UXPin’s product and reach within the digital community to the next level, amplifying the company's impact of helping design and development
buyer: Xenon Partners
Xenon acquires and operates early-stage B2B SaaS (Software as a Service) technology companies. Xenon provides its portfolio companies with deep operational expertise in growth marketing, sales and operations to scale to the next level. "
target: UXPin
UXPin is a leading collaborative design and prototyping platform. UXPin found success as a paper prototyping notepad, but shifted focus to develop an online user experience design platform, UXPin.com, that enables teams to build better digital products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/7/2019 via PR Newswire

Atheer, Inc., acquired Flype Inc.

synopsis: Atheer Inc., a provider of enterprise-grade AR productivity and collaboration solution designed for industrial enterprises, has acquired Flype, Inc, a digital work platform pioneer. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
buyer: Atheer, Inc.
Atheer provides fully integrated enterprise grade solution for contextual work guidance and support which combines secure multi-point video collaboration, integrated step by step work instructions; broad device support; native support for multiple types of interaction, detailed dashboards, and more."
target: Flype Inc.
Flype's cloud-based infrastructure enhances businesses by allowing them to view the entire customer experience. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/16/2019 via BusinessWire

Urban Airship, Inc., acquired Accengage

synopsis: Digital customer engagement company Urban Airship announced that it has acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications. Accengage empowers businesses with advanced user engagement technology to connect with their customers and boost their engagement, retention, and conversion.
buyer: Urban Airship, Inc.
Urban Airship is trusted by thousands of businesses to drive growth with digital customer engagement. Every day, marketers and developers depend on Urban Airship to deliver billions of personalized, interactive notifications that inspire interest and drive action across all digital channels. "
target: Accengage
Based in France, Accengage is the leading push notification technology for mobile apps, websites, and Facebook Messenger. Accengage empowers businesses with advanced user engagement technology to connect with their customers and boost their engagement, retention, and conversion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2016 via PR Newswire

McorpCX,Inc., acquired PersonaDrive Inc.

synopsis: Customer experience solutions company McorpCX, Inc., a Customer Experience (CX) software and consulting leader, has acquired PersonaDrive, Inc., a Bellevue, WA based creator of cloud-based productivity software. PersonaDrive is a leading productivity platform for creating, managing, and sharing customer insights in the form of digital "personas".
buyer: McorpCX,Inc. (OTCPK:MCCX:$14.81)
McorpCX, Inc. is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. The company is engaged in the business of developing and delivering technology-enabled products to help clients improve customer service. "
target: PersonaDrive Inc.
PersonaDrive is a pioneering developer of persona creation, management, and sharing tools since 2015. Their cloud-based platform and proprietary persona methodology helps teams organize and centralize user research to create an actionable source of customer insights in the form of personas.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/30/2019 via PR Newswire

PennSpring Capital, acquired Securus Contact Systems

synopsis: Securus Contact Systems, the leading virtual receptionist solution for small and medium service-based businesses, announced that it has been acquired by PennSpring Capital. PennSpring is a progressive lower middle market private equity firm focused on companies with strong foundations and proven leadership.
buyer: PennSpring Capital
PennSpring Capital unlocks liquidity, empowers growth and elevates executive careers. Based in Lancaster, Pennsylvania, PennSpring is a people-forward investment firm focused on lower middle market opportunities, investing in dynamic firms and helping evolve them to institutional scale. "
target: Securus Contact Systems
Securus Contact Systems leverages a proprietary software platform to provide elite virtual receptionist and call center services to customers nationwide. They serve businesses who require 24/7 live representation, and small businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/17/2019 via BusinessWire

Marchex, Inc., acquired Sonar

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Sonar
Sonar is a leading business text messaging platform for large companies with dedicated sales and marketing teams. They bridge the gap between businesses and their customers over mobile, while demonstrating the power of utilizing AI and chatbots at scale.
price ($mm)
$13
rev ($mm)
$1
EBITDA ($mm)
EV / rev
10.0x
EV / EBITDA
closed 6/7/2010 via Company Press Release

Mobile Interactive Group, acquired Piri, Ltd.

synopsis: Mobile Interactive Group (MIG) a global integrated mobile and digital communications business announced the acquisition of mobile marketing and CRM software provider Piri Limited.
buyer: Mobile Interactive Group
Mobile Interactive Group (MIG) is a leading mobile and digital communications business engaged in advertising, marketing, billing, messaging, technology and services provision, multi channel digital solutions, internet publishing, experiential design and application development. "
target: Piri, Ltd.
PIRI offers businesses powerful mobile messaging solutions from the convenience of an easy to use web based application. Through a close working relationship with their clients PIRI has been developed to meet the needs of today’s mobile messaging demands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

GenM, Inc., acquired Correly

synopsis: Toronto-based startup Correly, which provides a platform that streamlines product demos, has been acquired by Ottawa-based GenM. Correly’s platform allows companies to browse and click with customers on the same screen, and calculate how engaged customers were during the demo.
buyer: GenM, Inc.
GenM offers free courses and digital marketing apprenticeships for students. While students get valuable marketing experience, small businesses can work with students to form a small marketing team as they scale. The GenM digital marketing curriculum can be experienced both online and in app. "
target: Correly
Toronto-based startup Correly provides a platform that streamlines product demos. Correly’s platform allows companies to browse and click with customers on the same screen, and calculate how engaged customers were during the demo.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/23/2018 via GlobeNewswire

Bazaarvoice, Inc., acquired AddStructure

synopsis: Bazaarvoice, Inc., a leading provider of consumer-generated content (CGC), advertising, and personalization solutions, has acquired AddStructure, a provider of state-of-the-art search and discovery applications for e-commerce companies.
buyer parent: Marlin Equity Partners
buyer: Bazaarvoice, Inc. (BV:$206.30)
Bazaarvoice helps brands and retailers find and reach consumers. Each month in the Bazaarvoice Network, more than one-half billion consumers view and share authentic consumer-generated content (CGC), including ratings and reviews and curated visual content, across 5,000 brand and retail websites. "
target: AddStructure
AddStructure provides state-of-the-art search and discovery applications for e-commerce companies. Applications of the technology range from review summarization to a complete conversational commerce system.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/14/2018 via PR Newswire

Cars.com, will acquire DealerInspire

synopsis: Cars.com, an online car marketplace, has entered into a definitive agreement to acquire DealerInspire and Launch Digital Marketing (LDM). DealerInspire provides progressive dealer websites, digital retailing and messaging platform products. LDM provides digital automotive marketing services, including paid, organic, social and creative services.
buyer: Cars.com (CARS:$631.37)
Cars.com is a leading two-sided digital automotive marketplace that creates meaningful connections between buyers and sellers. Cars.com empowers consumers with resources and information to make informed buying decisions. They offer pricing and research tools and a large database of consumer reviews."
target: DealerInspire
DealerInspire is a technology leader that has been rapidly increasing its market share by providing progressive dealer websites, digital retailing and messaging platform products. Launch Digital Marketing provides digital automotive marketing services, including paid, social and creative services.
price ($mm)
$165
rev ($mm)
$41
EBITDA ($mm)
$4
EV / rev
5.0x
EV / EBITDA
51.3x
closed 10/2/2019 via PR Newswire

Litify, LLC., acquired Lunar

synopsis: Litify has acquired the Uplink technology of Lunar, a registered Salesforce partner, in a move that will enhance Litify's communications products and accelerate its expansion into corporate law. With the acquisition of Uplink, Litify customers will now be able to track all of their client communications, including text messages, within one system.
buyer: Litify, LLC.
Litify's singular platform streamlines and automates task management, document generation, intake management, and client communications while providing data-driven insights that help law firms scale and increase their bottom line. "
target: Lunar
Uplink is a native phone and text message tracking solution that allows companies to seamlessly log their conversations with prospects and clients directly to Salesforce, without having to install additional apps. Uplink was developed by Lunar, an Orlando-based registered Salesforce partner.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2016 via BNC Analysis

Freshdesk Inc., acquired Chatimity

synopsis: Customer support software company Freshdesk announced that it has acquired chat app and bot creator Chatimity. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Chatimity
Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/28/2012 via BNC Analysis

Zenergy Power, acquired SYNETY

synopsis: Zenergy Power plc announces the conditional acquisition of Synety Limited, a cloud-based software and communications business that has developed and operates a cloud- based communications service called CloudCall®.
buyer: Zenergy Power
Zenergy Power plc is a global specialist in developing clean tech solutions for the energy sector. Comprising two operating subsidiaries located in the USA (Zenergy Power Inc.) and Australia (Zenergy Power Pty. "
target: SYNETY
Synety is a software and communications business that has developed and operates a cloud based unified communications service called CloudCall which is specifically designed to integrate with CRM platforms or other suitable software partners.
price ($mm)
$0.19
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Matching Companies
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
Proxama are experts in NFC payments, ticketing and NFC and proximity marketing. Proxama's primary focus is on developing contactless payment solutions for mobiles through product development consultancy, systems integration and product licensing.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: TSXV:MCLD
 
 
 
 
 
 
 
 
mCloud Corporation
mCloud Corporation
Canada-based mCloud's AI-powered AssetCare platform offers complete asset management solutions to three distinct segments: smart facilities, power generation, and process industries, including oil and gas.
year
2019
rev ($mm)
$6.45
EBITDA ($mm)
($10.89)
EBIT ($mm)
($12.05)
Net Income ($mm)
Employees
0
  • drill down
  • watch