Like InfinitAI, Inc.

closed 7/17/2020 via BusinessWire

Humach, acquired InfinitAI, Inc.

synopsis: Humach has acquired InfinitAI, a provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI will accelerate Humach’s vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences.
buyer: Humach
Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions. "
target: InfinitAI, Inc.
InfinitAI is a provider of purpose-built AI technology and a conversational design interface for contact center agent assistance. InfinitAI's Development platform allows clients to design chatbot conversations, integrate AI functionality, develop analysis reports, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
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announced 8/7/2019 via PR Newswire

Vonage Holdings Corporation, will acquire Over.ai

synopsis: Vonage, a global business cloud communications leader, will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai's technical team and intellectual property from i.am+.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target parent: i.am+
target: Over.ai
Over.ai is an AI contact center representatives platform, that can handle the complex interactions between businesses and customers over phone lines, to lowering operational costs and improve customer experiences.
price ($mm)
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announced 1/30/2018 via BNC Analysis

Avaya Inc., will acquire Spoken Communications

synopsis: Avaya Holdings, a business communications company based in Santa Clara, Calif. has agreed to acquire Seattle’s Spoken Communications. Spoken Communications uses speech recognition technology to automate processes in call centers.
buyer: Avaya Inc. (AVYA:$3,272.00)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. "
target: Spoken Communications
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by major brands, Spoken ConversationCenter, Contact Center as a Service platform provides a set of AI enabled conversational services delivered from a cloud-first platform.
price ($mm)
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closed 3/25/2014 via PE Hub

Golden Gate Capital, acquired LiveVox, Inc.

synopsis: Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients.
buyer: Golden Gate Capital
Golden Gate Capital is a San Francisco-based investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change‑intensive, growth‑oriented businesses. "
target: LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite.
price ($mm)
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announced 11/12/2019 via BusinessWire

Five9, Inc., will acquire Whendu

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Whendu’s iPaaS (Integration Platform-as-a-Service) platform. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
buyer: Five9, Inc. (FIVN:$328.01)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Whendu
Whendu is an integration platform-as-a-service (iPaaS) startup. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
price ($mm)
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closed 8/14/2014 via BusinessWire

Empirix Inc., acquired Verios Software & Systems Limited

synopsis: Empirix acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.
buyer parent: Thoma Bravo, LLC
buyer: Empirix Inc.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. They help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes. "
target: Verios Software & Systems Limited
Based in Dublin, Ireland and founded in 2009, Verios takes a “Big Data” analytic approach to managing the increasingly complex radio access network environment, where an ever increasing array of mobile devices connect to the core network elements that provide services that provide services.
price ($mm)
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closed 11/4/2013 via BusinessWire

Thoma Bravo, LLC, acquired Empirix Inc.

synopsis: Thoma Bravo, LLC., a leading private equity investment firm, has completed its acquisition of Empirix Inc., the recognized leader in end-to-end network testing, monitoring and analytics solutions.
buyer: Thoma Bravo, LLC
Thoma Bravo, LLC is a leading private equity investment firm. Thoma Bravo invests across multiple industries, with a particular focus in enterprise and infrastructure software and financial and business services. "
target: Empirix Inc.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors, by application, in real-time, through an innovative approach to enabling the build-out of the Service Operations Center model.
price ($mm)
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closed 5/28/2020 via Company Press Release

Akio Software, acquired Algoria

synopsis: Akio, publisher of the Akio.Cx software platform for call centres and customer services, has acquired Algoria, a software publisher specialized in unified communications. With its TWS (Telephony Web Services) suite, Algoria enables its clients to place communication and collaborative work tools at the heart of their information system.
buyer: Akio Software
Akio is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. "
target: Algoria
Algoria is a software publisher specialized in unified communications. With its TWS (Telephony Web Services) suite, Algoria enables its clients to place communication and collaborative work tools at the heart of their information system.
price ($mm)
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closed 4/19/2017 via Company Press Release

WebHelp Netherlands B.V., acquired Telecats B.V.

synopsis: Webhelp Netherlands announced the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Telecats is the Dutch market leader for speech recognition in customer contact solutions. These solutions include customer identification, call steering, self service and analytics.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: WebHelp Netherlands B.V.
Webhelp Netherlands is a leading player in the transformation of customer experiences. Webhelp is a leading global business process outsourcer with a portfolio focusing on service provision, solution design and technology enablement. "
target: Telecats B.V.
Telecats is the Dutch market leader for speech recognition in customer contact solutions. These solutions include customer identification, call steering, self service and analytics. The Telecats systems are used by a large number of clients and handle millions of calls each month.
price ($mm)
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closed 10/1/2015 via BusinessWire

IntelePeer, Inc., acquired Advantone

synopsis: IntelePeer has acquired Advantone, a provider of technology solutions that improve contact centers’ customer experience. By integrating IntelePeer’s cloud communication services with Advantone’s cloud contact center solutions, they bring the power of working with one company for a complete business communications and contact center solution.
buyer: IntelePeer, Inc.
IntelePeer is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses. IntelePeer customers can rapidly and cost-effectively transition to IP-based communications. "
target: Advantone
Advantone is an industry leading, cloud contact center service-provider. Its fully scalable, SaaS platform, Atmosphere, consists of competitive-edge, IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications.
price ($mm)
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closed 1/22/2015 via Company Press Release

Waterfield Technologies, acquired Chrysalis Software, Inc.

synopsis: Waterfield Technologies, a leading provider of voice and mobile applications for the enterprise, announced that it has acquired Chrysalis Software, Inc., a premier supplier of professional services and software for the contact center industry.
buyer parent: Waterfield Group
buyer: Waterfield Technologies
Waterfield Technologies is leading enterprise software and professional services firm providing Voice and Mobility solutions for organizations worldwide. They deliver mission critical customer service applications using core technology from major software players such as Apple, Google, and more. "
target: Chrysalis Software, Inc.
Chrysalis Software, Inc. specializes in providing services and value-added applications for hosted and premises-based Avaya Contact Centers, Interactive Voice Response systems, Computer Telephony Integration, and complex desktop and database integrations.
price ($mm)
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closed 4/12/2019 via BusinessWire

Boston Dynamics, acquired Kinema Systems

synopsis: Boston Dynamics, an advanced robotics company, has acquired Kinema Systems, a company that creates learning-based computer vision systems for a wide variety of applications. Their initial product is the world’s first deep learning 3D vision system for industrial robots.
buyer: Boston Dynamics
Boston Dynamics develops some of the world's most advanced robots, such as Atlas, Spot, Handle and BigDog. It has become a leader in the design, development and field testing of advanced robots that have agility, dexterity, perception and intelligence. "
target: Kinema Systems
Kinema Systems creates learning-based computer vision systems for a wide variety of applications. Their initial product, is the world’s first deep learning 3D vision system for industrial robots. Designed for de-palletization of multi-SKU (stock keeping unit), single-SKU, and random pallets.
price ($mm)
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closed 5/21/2014 via BusinessWire

Moxie Software Inc., acquired SimplyBox Inc.

synopsis: Moxie Software, Inc., a software platform company, announced that it has acquired the technology from SimplyBox, Inc., a provider of technology solutions to capture, share, and organize information on the Web.
buyer: Moxie Software Inc.
Moxie enables enterprises to provide guided, relevant engagement to their customers throughout the entire digital journey. Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase total customer value. "
target: SimplyBox Inc.
SimplyBox, Inc. provides technology solutions to capture, share, and organize information on the Web. Its technology allows users to capture and keep the parts of page, such as headlines, sentences, logos, pictures, and videos, as well as allows users to share information on various Web sites.
price ($mm)
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closed 12/18/2018 via BusinessWire

Tradeshift, acquired Babelway

synopsis: Tradeshift, the leader in supply chain payments and marketplaces, announced it has acquired Babelway, a key innovator of cloud integration technology. For years, Babelway has provided a standardized way for the world’s largest businesses to connect disparate systems with ease and speed. They are based in Belgium.
buyer: Tradeshift
Tradeshift is a business commerce company that provides a global commerce platform connecting buyers and sellers. Tradeshift offers solutions for Procure to Pay, Supplier Engagement and Financial Services, and enables companies to build custom or commercial apps on its business commerce platform. "
target: Babelway
Babelway is a key innovator of cloud integration technology. For years, Babelway has provided a standardized way for the world’s largest businesses to connect disparate systems with ease and speed. They are based in Belgium.
price ($mm)
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announced 9/29/2017 via BNC Analysis

ThreePro Group Inc., will acquire OAS Corporation

synopsis: ThreePro Group Inc., a provider of business process outsourcing services in Japan, will acquire OAS Corporation, a provider of software solutions for mail order systems and call centers. OAS offers a CRM system that allows users to manage contact information and customer correspondence in multiple channels such as mail, fax, sms, and more.
buyer: ThreePro Group Inc. (TSE:2375:$116.04)
ThreePro Group Inc. provides business process outsourcing services in Japan. The company offers sales and marketing support for businesses, including sales promotion and retail store management. It also provides field support and helpdesk services, such as temporary staffing of IT engineers. "
target: OAS Corporation
OAS Corporation researches, develops and offers software packages for mail order systems and call centers. The company offers a CRM system for call centers that allows users to manage contact information and customer correspondence in multiple channels such as mail, fax, sms, and more.
price ($mm)
$7.03
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 2/19/2013 via PR Newswire

Xyratex Ltd., acquired Lustre

synopsis: Xyratex Ltd, a leading provider of data storage technology, announced it has acquired the original Lustre trademark, logo, website and associated intellectual property from Oracle. The Lustre file system is a client/server based, distributed architecture designed for large-scale compute and I/O-intensive, performance-sensitive applications.
buyer: Xyratex Ltd. (XRTX:$1,158.90)
Xyratex is a leading provider of data storage technology, including modular solutions for the enterprise data storage industry and hard disk drive (HDD) capital equipment for the HDD industry. "
target parent: Oracle Corporation
target: Lustre
The Lustre file system, which was first released in 2003, is a client/server based, distributed architecture designed for large-scale compute and I/O-intensive, performance-sensitive applications.
price ($mm)
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closed 12/10/2012 via Market Wire

Cisco Systems, Inc., acquired Cloupia, Inc.

synopsis: Cisco announced it has completed the acquisition of privately held Cloupia, a Santa Clara, Calif.-based software company that automates converged data center infrastructure -- allowing enterprises and service providers to simplify the deployment and configuration of physical and virtual resources from a single management console.
buyer: Cisco Systems, Inc. (CSCO:$50,575.00)
Cisco Systems, Inc. is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Dominating the market for Internet protocol-based networking equipment, Cisco provides routers and switches used to direct data, voice, and video traffic. "
target: Cloupia, Inc.
Cloupia provides building blocks to build and manage next generation dynamic data centers. The Cloupia Unified Infrastructure Controller as a Platform provides comprehensive infrastructure control, provisioning, management and monitoring across physical, virtual and cloud environments.
price ($mm)
$125
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/6/2014 via Market Wire

FireEye, will acquire nPulse Technologies, Inc.

synopsis: FireEye, Inc. announced the execution of a definitive agreement to acquire nPulse Technologies, the performance leader in network forensics. Leading financial institutions, government agencies, telecommunications carriers and other organizations rely on nPulse solutions to enhance security monitoring, and shorten incident response times.
buyer: FireEye (FEYE:$871.60)
FireEye, Inc. is a global network security company that provides automated threat forensics and dynamic malware protection against advanced cyber threats, such as advanced persistent threats and spear phishing. "
target: nPulse Technologies, Inc.
nPulse Technologies is the performance leader in network forensics. Leading financial institutions, government agencies, telecommunications carriers and other organizations rely on nPulse solutions to enhance security monitoring, shorten incident response times, and more.
price ($mm)
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announced 11/13/2012 via PR Newswire

Akamai Technologies, will acquire Verivue, Inc.

synopsis: Akamai Technologies, Inc. and Verivue announced that the two companies have signed a definitive agreement for Akamai to acquire Verivue. The acquisition is expected to complement Akamai's Aura Network Solutions and accelerate Akamai's time to market in providing a comprehensive, licensed content delivery network solution for network operators.
buyer: Akamai Technologies (AKAM:$2,794.57)
Akamai is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. Its Akamai Intelligent Platform™ provides extensive reach, coupled with unmatched reliability, security, visibility and expertise. "
target: Verivue, Inc.
Headquartered in Westford, MA, Verivue, Inc. develops and markets high-performance IP platforms that enable network operators to distribute, deliver and control enormous amounts of IP-based media traffic across a growing and diverse number of end devices.
price ($mm)
$31
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 9/13/2012 via PR Newswire

Akamai Technologies, acquired FastSoft

synopsis: Akamai Technologies, Inc. announced that it has acquired FastSoft Inc., a provider of content acceleration software, in a cash transaction. The acquisition is expected to complement Akamai's cloud infrastructure solutions with technology for optimizing the throughput of video and other digital content across IP networks.
buyer: Akamai Technologies (AKAM:$2,794.57)
Akamai is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. Its Akamai Intelligent Platform™ provides extensive reach, coupled with unmatched reliability, security, visibility and expertise. "
target: FastSoft
FastSoft was launched in 2006 to commercialize ground-breaking network optimization technology called FastTCP™. FastSoft’s products increase website and web application performance, and speed the distribution of video and other digital content across the Internet.
price ($mm)
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closed 7/17/2020 via BusinessWire

Humach, acquired InfinitAI, Inc.

synopsis: Humach has acquired InfinitAI, a provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI will accelerate Humach’s vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences.
buyer: Humach
Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions. "
target: InfinitAI, Inc.
InfinitAI is a provider of purpose-built AI technology and a conversational design interface for contact center agent assistance. InfinitAI's Development platform allows clients to design chatbot conversations, integrate AI functionality, develop analysis reports, and more.
price ($mm)
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EBITDA ($mm)
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closed 7/17/2020 via BusinessWire

Humach, acquired InfinitAI, Inc.

synopsis: Humach has acquired InfinitAI, a provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI will accelerate Humach’s vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences.
buyer: Humach
Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions. "
target: InfinitAI, Inc.
InfinitAI is a provider of purpose-built AI technology and a conversational design interface for contact center agent assistance. InfinitAI's Development platform allows clients to design chatbot conversations, integrate AI functionality, develop analysis reports, and more.
price ($mm)
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closed 12/16/2015 via BusinessWire

WS Live, LLC, acquired Bolder Thinking Communications

synopsis: Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services. The combined businesses will be called "Humach," a company that offers best-in-class multi-channel contact center services.
buyer: WS Live, LLC
WS Live manages inbound and outbound customer sales and support, membership services, and market research through their award-winning contact centers in Iowa. By focusing on customer engagement, loyalty, and the lifetime value, WS Live improves the their customers top-line revenue and profitability."
target parent: Astute Solutions
target: Bolder Thinking Communications
Bolder Thinking provides a next generation telephony system for call centers and businesses that is built on state of the art cloud computing platforms, significantly reducing business operations and infrastructure costs. Bolder Thinking products provide an easy to manage turnkey solution.
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closed 10/5/2006 via PR Newswire

Working Solutions, acquired Advanced Data-Comm, Inc.

synopsis: Working Solutions, a leading provider of remote agent call center services to Fortune 1000 companies using Agents OnDemand(TM), announced that they have completed the transaction to acquire Advanced Data-Comm, an 18-year old call center services company based in Dubuque, Iowa.
buyer: Working Solutions
Working Solutions has emerged as the leading provider of remote home agents to Fortune 1000 enterprises by bringing a new operational approach to the competitive call center industry dogged by offshoring and inefficiencies. "
target: Advanced Data-Comm, Inc.
Advanced Data-Comm provides inbound and outbound teleservices to over 100 clients nationwide. The company operates four locations, including Oelwein and Dubuque, Iowa, and Superior and Ashland, Wisconsin.
price ($mm)
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closed 3/19/2020 via GlobeNewswire

Volaris Group Inc., acquired Collab - Soluções Informáticas de Comunicação e Colaboração

synopsis: Volaris Group announced that it has completed the acquisition of Collab - Soluções Informáticas de Comunicação e Colaboração (Collab), a provider of mission critical multi-media Contact Center solutions including Contact Center On-Premise, Contact Center as a Service (CCaaS), and cloud PBX solutions.
buyer parent: Constellation Software, Inc.
buyer: Volaris Group Inc.
Headquartered in Canada, Volaris acquires, strengthens and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow. "
target: Collab - Soluções Informáticas de Comunicação e Colaboração
Collab is a provider of mission critical multi-media Contact Center solutions including Contact Center On-Premise, Contact Center as a Service (CCaaS), and cloud PBX solutions, provided to telecommunications services providers and contact center solution providers worldwide.
price ($mm)
$6.79
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.9x
EV / EBITDA
closed 1/15/2020 via BNC Analysis

Support Services Group, acquired Great Falls Marketing

synopsis: S2G-Maine, a wholly-owned subsidiary of Support Services Group, has acquired Great Falls Marketing (GFM), a Contact Center that specializes in Inbound Sales, Customer Service Support, Brand Ambassador Outbound Solutions. GFM also provides Fulfillment Services that support Direct Response, Retail, Online, Healthcare, and Technology Clients.
buyer: Support Services Group
Support Services Group is a high touch, BPO offering specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. "
target: Great Falls Marketing
Great Falls Marketing provides inbound sales, customer care, Brand Ambassador, and fulfillment service to its clients. The company is most notably recognized as a Direct to Consumer industry leading sales based contact center that achieves above average close rates.
price ($mm)
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closed 11/21/2019 via BusinessWire

Vision Integrated Graphics, acquired SourceLink, Inc.

synopsis: H.I.G. Capital is pleased to announce that its portfolio company, Vision Integrated Graphics Group LLC, has acquired SourceLink, a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
buyer parent: H.I.G. Capital
buyer: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment. "
target parent: Aterian Investment Partners
target: SourceLink, Inc.
SourceLink is a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
price ($mm)
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closed 8/21/2019 via GlobeNewswire

Solar Integrated Roofing Corporation, acquired Narrate

synopsis: Solar Integrated Roofing Corporation, an integrated solar and roofing installation company specializing in commercial and residential properties, has acquired Narrate, a company that believes in revolutionizing the call center and marketing industry with groundbreaking technology.
buyer: Solar Integrated Roofing Corporation (OTCPK:SIRC:$5.85)
Solar Integrated Roofing Corporation is an integrated solar and roofing installation company specializing in commercial and residential properties with a focus on acquisitions of like companies to build a footprint nationally. "
target: Narrate
Narrate believes in revolutionizing the call center and marketing industry with groundbreaking technology. Their lead generation services include a comprehensive consult to identify gaps and opportunities, resulting in a comprehensive report that includes a plan with timelines and cost analysis.
price ($mm)
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announced 6/28/2018 via BusinessWire

SYNNEX Corporation, will acquire Convergys Corporation

synopsis: Convergys Corporation, a global leader in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys.
buyer: SYNNEX Corporation (SNX:$19,113.52)
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products. "
target: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
price ($mm)[EV]
$2,630 [$2,800]
rev ($mm)
$2,739
EBITDA ($mm)
$342
EV / rev
1.0x
EV / EBITDA
8.2x
closed 6/20/2018 via BNC Analysis

Prosprio, acquired Elev8 Media

synopsis: Prosprio, a private performance advertising network, has acquired Elev8 Media, a performance and results driven interactive advertising network in South Africa. Elev8 Media is a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
buyer: Prosprio
Prosprio is a private performance advertising network that works with publishers and advertisers to increase ROI through actionable results. Prosprio offers display marketing, email marketing, SEO marketing, social media marketing, pay per call, and more. "
target: Elev8 Media
Elev8 Media is a performance and results driven interactive advertising network in South Africa. They are a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
price ($mm)
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closed 8/3/2015 via Market Wire

Peak-Ryzex, acquired Manage Mobility

synopsis: Peak-Ryzex, Inc. announced that it has completed the acquisition of Manage Mobility. The company is an end-to-end provider of mobile procurement, logistics, and carrier management services and developer of the ManagedTel™ software platform.
buyer parent: Keystone Capital
buyer: Peak-Ryzex
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. "
target: Manage Mobility
Manage Mobility is an award-winning telecom management, mobile logistics and advisory firm built around innovation and expertise. Manage Mobility has provided its industry-leading solutions and value-added services to prestigious customers in the Government, Armed Forces, Enterprise, and more.
price ($mm)
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closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x
closed 5/13/2015 via PR Newswire

Aterian Investment Partners, acquired SourceLink, Inc.

synopsis: Aterian Investment Partners announced that one of its affiliates has acquired SourceLink Acquisition LLC. SourceLink is a data-driven marketing services, printing and mail fulfillment company that delivers high return on investment direct marketing campaigns, document outsourcing solutions, customer database management and data analytics services.
buyer: Aterian Investment Partners
Aterian Investment Partners is an operationally-focused middle market private equity firm. Aterian, in partnership with management, seeks to focus on the critical growth, operational and liquidity initiatives of a business in an effort to drive value creation for all stakeholders. "
target: SourceLink, Inc.
SourceLink provides integrated direct marketing solutions in North America. Its services include data management, research, strategic planning, direct marketing execution, printing, and inbound and outbound call center activities. The company’s clients include automotive, travel and hospitality.
price ($mm)
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EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2015 via BusinessWire

Survey Sampling, Inc., acquired MRops

synopsis: Survey Sampling, Inc. (SSI) has purchased the majority of assets of MRops, an industry-leading provider of end-to-end market research operations services to management consulting firms and market research agencies.
buyer parent: HGGC, LLC
buyer: Survey Sampling, Inc.
Survey Sampling, Inc. ("SSI") is the premier global provider of sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 100+ countries via Internet, telephone, mobile/wireless and mixed access offerings. "
target: MRops
Founded in January 2007, MRops specializes in business-to-business research, executive interviewing, statistical services and sampling solutions. The company has approximately 200 employees across offices in North America,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/5/2015 via PR Web

R2integrated, acquired CatapultWorks Demand Group

synopsis: R2integrated is a national full-service digital agency that closed the acquisition of CatapultWorks, Silicon Valley’s largest integrated marketing services agency. CatapultWorks brings over two decades of creative, content, media, data and teleservices expertise to r2i’s elite digital and marketing technology cloud offerings.
buyer: R2integrated
R2integrated is a leading Internet marketing technology company that provides platforms and services that enable companies to more quickly and easily distribute critical marketing communications, implement rich internet applications, leverage social media and derive critical metrics on performance. "
target: CatapultWorks Demand Group
CatapultWorks is a unique blend of integrated marketing and data services. Where strategic thinking, breakthrough creativity and data science collide. A seamless integration of disciplines that delivers measurable ROI. DaVinci meets Mad Men.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2015 via BusinessWire

Allied Global Holdings Inc., acquired Alliance iCommunications

synopsis: Allied Global, a leading service provider in the accounts receivable management industry, is very pleased to announce the acquisition of Alliance iCommunications. Alliance provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance.
buyer: Allied Global Holdings Inc.
Allied Global has evolved from a traditional accounts receivable management firm to a multinational service provider of complete contact centre solutions with separate entities in Canada, the United States, the United Kingdom and the Philippines. "
target: Alliance iCommunications
Alliance iCommunications provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance. Alliance was founded in London, Ontario 20 years ago by Dave and Sheila LeClair and expanded to South Bend, Indiana in 2009
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/25/2014 via PE Hub

Golden Gate Capital, acquired LiveVox, Inc.

synopsis: Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients.
buyer: Golden Gate Capital
Golden Gate Capital is a San Francisco-based investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change‑intensive, growth‑oriented businesses. "
target: LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/9/2013 via Wall Street Journal

Enghouse Systems Limited, acquired Safeharbor Knowledge Solutions

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired Safeharbor Knowledge Solutions, a leader in knowledge management SaaS applications and solutions as well as contact center services.
buyer: Enghouse Systems Limited (TSX:ENGH:$296.51)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target parent: Shackleton Equity Partners, LLC
target: Safeharbor Knowledge Solutions
Safeharbor Knowledge Solutions is a leader in knowledge management SaaS applications and solutions as well as contact center services which help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/6/2013 via PR Newswire

Stericycle, Inc., acquired Eclipse Marketing Ltd.

synopsis: ExpertSOLUTIONS, a strategic business unit of Stericycle, Inc., announced that it has acquired Eclipse Marketing, a leading customer relationship management (CRM) marketing company with expertise in recalls in the United Kingdom and Europe. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
buyer: Stericycle, Inc. (SRCL:$3,485.90)
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions. "
target: Eclipse Marketing Ltd.
Eclipse Marketing is a marketing agency based in the United Kingdom. They build profitable and lasting customer relationships for their blue-chip clients. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/14/2013 via PR Newswire

The DDC Group, acquired Didoc Data Services

synopsis: DDC USA, a North American leader in data processing, has announced that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe, DDC USA's sister company headquartered in Oss, Netherlands.
buyer: The DDC Group
DDC USA is a subsidary of The DDC Group, a privately owned amalgamation of data processing companies. They provide a range of Global Data Processing Services including document receipt and handling; scanning, automated capture; manual data capture, charity donation handling, offshoring, and more. "
target: Didoc Data Services
Founded in 1996, Didoc offers data services including capture, scanning and data entry, inbound and outbound call center services, print, mail and fulfillment, fax, SMS and e-mailing, inventory management, digital archiving and database management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/4/2013 via BusinessWire

Convergys Corporation, will purchase Asia Contact Center Ops from Datacom Group Ltd

synopsis: Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
buyer: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. "
seller: Datacom Group Ltd
Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,637.71)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA

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Geography
Matching Companies
Ticker: AKAM
 
 
 
 
 
 
 
 
Akamai Technologies
Akamai Technologies
Akamai, the leader in Content Delivery Network services, makes the Internet fast, reliable and secure for its customers. Their advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize experiences for any device, anywhere.
year
2019
rev ($mm)
$2,794.57
EBITDA ($mm)
$782.96
EBIT ($mm)
$509.29
Net Income ($mm)
$422.64
Employees
7519
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Ticker: DIMI
 
 
 
 
 
 
 
 
DiMi Telematics International, Inc.
DiMi Telematics International, Inc.
DiMi Telematics International, Inc. is engaged in the design, development and distribution of cloud-based, Machine-to-Machine communications solutions used to remotely track, monitor, manage and protect multiple fixed and mobile assets in real-time from virtually any desktop or device.
year
2012
rev ($mm)
EBITDA ($mm)
($0.39)
EBIT ($mm)
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Net Income ($mm)
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Ticker: JSE:JSC
 
 
 
 
 
 
 
 
Jasco Electronics Holdings Ltd.
Jasco Electronics Holdings Ltd.
Jasco delivers end-to-end best-of-breed ICT, Energy and Industry solutions across the entire value chain. Their services include design and planning, logistics and supply, installation and commissioning, configuration, integration, support and maintenance.
year
2016
rev ($mm)
$79.60
EBITDA ($mm)
$4.35
EBIT ($mm)
$3.22
Net Income ($mm)
$1.19
Employees
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Ticker: INFO
 
 
 
 
 
 
 
 
Metro One Telecommunications, Inc.
Metro One Telecommunications, Inc.
Metro One has 21 years of experience working with some of the largest companies in North America, our specialites include complex telesales Customer Relationship Management Services. Our data Services provide more accurate listing data and daily updated Telco Records than any other service provider.
year
2007
rev ($mm)
$17.89
EBITDA ($mm)
($11.67)
EBIT ($mm)
($13.80)
Net Income ($mm)
Employees
499
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
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Ticker: SPRT
 
 
 
 
 
 
 
 
Support.com, Inc.
Support.com, Inc.
Support.com, Inc. provides Instant Technology Relief® to consumers and microbusiness. Support.com is a technology enabled services company that is changing the way people manage their technology.
year
2010
rev ($mm)
$44.18
EBITDA ($mm)
($17.86)
EBIT ($mm)
($18.55)
Net Income ($mm)
Employees
761
  • drill down
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2017
rev ($mm)
$4,858.21
EBITDA ($mm)
$747.33
EBIT ($mm)
$490.47
Net Income ($mm)
$362.62
Employees
223000
  • drill down
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
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Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2018
rev ($mm)
$1,637.71
EBITDA ($mm)
$161.97
EBIT ($mm)
$84.82
Net Income ($mm)
$22.79
Employees
55000
  • drill down
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
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Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
  • drill down
  • watch