Like Assentis Technologies AG

announced 1/7/2021 via GlobeNewswire

Smart Communications, will acquire Assentis Technologies AG

synopsis: Smart Communications, a customer conversations management platform in the UK, will acquire Assentis, a Swiss Customer Communications Management solution for financial services. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver reports and more.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Assentis Technologies AG
Assentis is the Swiss-based specialist for Customer Communications Management (CCM) in the financial services industry. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver consistent reports, and more.
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closed 3/1/2018 via PR Newswire

GI Partners, acquired Doxim Solutions ULC

synopsis: Doxim Inc., a leading provider of customer engagement and content management SaaS solutions for financial services organizations, announced that GI Partners has acquired a majority stake in the company from Strattam Capital. Doxim helps financial services clients digitize the consumer experience to create better connections at every touch-point.
buyer: GI Partners
GI Partners is a private investment firm based in San Francisco. The firm has raised $16 billion in capital from leading institutional investors across the globe. GI Partners' private equity team focuses on investments in the IT Infrastructure, Healthcare, Software, and Services sectors. "
target parent: Strattam Capital
target: Doxim Solutions ULC
Doxim is a leading provider of SaaS-based customer engagement software for banks, credit unions, and wealth management firms. Doxim helps financial institutions transform their client experience, communicate effectively throughout the client lifecycle, and improve cross-sell and upsell activities.
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closed 11/1/2019 via BusinessWire

Q2 Software, Inc., acquired PrecisionLender

synopsis: Q2 Holdings, Inc., a leading provider of digital transformation solutions for banking and lending, has acquired PrecisionLender. PrecisionLender is modernizing commercial banking with its sales and coaching platform that empowers bankers with actionable, in-the-moment insights.
buyer: Q2 Software, Inc. (QTWO:$276.66)
Q2 is a secure, cloud-based digital transformation solutions company headquartered in Austin, Texas. Q2's digital banking solutions for deposits, money movement, lending, leasing, security and fraud enable financial institutions to deliver a better financial experience to their account holders. "
target: PrecisionLender
PrecisionLender is modernizing commercial banking. Its sales and coaching platform empowers bankers with actionable, in-the-moment insights, so they win better deals and build strong, more profitable relationships.
price ($mm)
$510
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announced 5/10/2019 via BNC Analysis

Bottomline Technologies, will acquire BankSight

synopsis: Bottomline Technologies Inc. has entered into a definitive Agreement and Plan of Merger with BankSight Software Systems, Inc., a Delaware Corporation. BankSight is an early-stage technology company that develops and markets a Software as a Service-based customer engagement and growth platform for banks and credit unions.
buyer: Bottomline Technologies (EPAY:$420.19)
Bottomline Technologies helps corporations and banks with domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. "
target: BankSight
BankSight is The First Intelligent Banking Customer Engagement Application 100% built for banks and credit unions. BankSight consolidates and analyzes the data financial institutions have to help understand customer and household relationships to deliver personalized AI-driven recommendations.
price ($mm)
$4.58
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closed 4/15/2020 via PR Newswire

Data Center Inc., purchased Vetter technology suite from Aliya

synopsis: Data Center Inc (DCI) has acquired Vetter technology suite, a product offering of AFT Analytics Inc. Vetter provides intelligent solutions for automated inbound digital marketing, new customer acquisition, and digital onboarding of new bank and credit union customers, including a 90-second deposit account opening platform.
buyer: Data Center Inc.
DCI is the developer of the iCore360 core banking software and related technologies for community banks nationwide. DCI also provides integrated, digital omnichannel solutions for online/mobile/AI banking, onboarding, private ATM network/card management, tellers, remote capture, and more. "
seller: Aliya
Vetter technology suite is a product offering of AFT Analytics Inc. Vetter provides intelligent solutions for automated inbound digital marketing, new customer acquisition, and digital onboarding of new bank and credit union customers, including a 90-second deposit account opening platform.
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closed 1/7/2015 via PR Web

DOXIM Inc., acquired Neocog Technologies

synopsis: Doxim, a leading provider of Customer Communications Management software for the financial services industry, announced that it has completed the acquisition of Neocog Technologies, a technology company focused on the development and delivery of innovative information management solutions through high-quality software.
buyer: DOXIM Inc.
Doxim builds and delivers a suite of Customer Communication Management solutions, including automated client onboarding software, cloud-based enterprise content management, and advanced document processing for Financial Service Providers and their outsourcing partners. "
target: Neocog Technologies
Neocog Technologies Inc. is a technology company focused on the development and delivery of innovative information management solutions through high-quality software. Neocog’s customers include 29 of the top 100 Canadian credit unions, who in turn serve over 1 million members nationwide.
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closed 8/21/2019 via Company Press Release

Experian plc, acquired Look Who's Charging Pty Ltd

synopsis: Experian Australia & New Zealand announces its acquisition of Look Who’s Charging, the Australian fintech startup which has solved the everyday frustrating problem of unrecognised bank transactions by providing instant clarification on the merchant behind a transaction. 
buyer: Experian plc (LSE:EXPN:$5,171.00)
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. "
target: Look Who's Charging Pty Ltd
Look Who’s Charging has developed a multi-award winning data platform that provides comprehensive and meaningful information on bank statement transactions.
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closed 7/16/2020 via BNC Analysis

Tink.com, acquired Instantor AB

synopsis: Stockholm-based Tink, one of the largest open banking platforms in Europe, has acquired Instantor, a provider of credit decision technology. Instantor provides income verification, know your customer and related technologies to banks and fintechs across 13 European markets.
buyer: Tink.com
Tink is Europe’s leading open banking platform that enables banks, fintechs and startups to develop data-driven financial services. Through one API, Tink allows customers to access aggregated financial data, initiate payments, enrich transactions and build personal finance management tools. "
target: Instantor AB
Instantor helps businesses in 3 continents to obtain consumer bank data that is easy to analyse. 200 customers in Europe, Asia and South America use this data to enhance their credit decisions. It helps them to verify an individual’s identity, income and expenses, in real-time.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
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0.0x
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closed 8/5/2020 via PR Newswire

Main Street, Inc., acquired Onovative

synopsis: Main Street, Inc., a provider of data-driven print services to community financial institutions, has acquired Onovative, an automated marketing technology software provider. Onovative's Core iQ solution allows banks and credit unions to automate their customer onboarding communications, email marketing, customer surveys, and more.
buyer: Main Street, Inc.
Main Street is a provider of data-driven print services to community financial institutions. They help financial institutions to enhance account holder relationships with affordable checking programs. Their marketing program offers targeted direct mailing, creative services, and print marketing. "
target: Onovative
Onovative is an automated marketing technology software provider. Onovative's Core iQ solution is an all-in-one marketing platform for banks and credit unions. Their solution automates customer onboarding communications, email marketing, cross selling, customer surveys, and reporting.
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closed 10/10/2018 via BNC Analysis

Jack Henry & Associates, Inc., acquired BOLTS Technologies

synopsis: Jack Henry & Associates, Inc., a leading provider of technology solutions and payment processing services, announced the acquisition of BOLTS Technologies, Inc., the Pennsylvania-based developer of boltsOPEN, a next-generation digital account opening solution.
buyer: Jack Henry & Associates, Inc. (JKHY:$1,697.07)
Jack Henry & Associates, Inc. is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Their customers are marketed and supported through three primary brands: Jack Henry Banking®, Symitar®, and ProfitStars®. "
target: BOLTS Technologies
BOLTS Technologies, Inc. is the Pennsylvania-based developer of boltsOPEN, a next-generation digital account opening solution. boltsOPEN enables existing and prospective accountholders to open new accounts in minutes.
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closed 9/29/2016 via BusinessWire

Falfurrias Capital, acquired Marquis Software Solutions, Inc.

synopsis: Falfurrias Capital Partners, a private equity firm focused on investing in growth-oriented, middle-market businesses, announced that it has purchased a majority interest in Marquis Software Solutions Inc. Founded in 1987 by Les Kassing, Marquis is a pioneer and leader in unique data analytics software and services that help financial institutions.
buyer: Falfurrias Capital
Falfurrias Capital Partners is a Charlotte-based private equity investment firm that acquires or invests in lower, middle-market businesses. As a team of seasoned operators, they work with their portfolio company management teams to identify opportunities and deliver resources to seize them. "
target: Marquis Software Solutions, Inc.
Marquis Software Solutions Inc. is a Plano, Texas-based company that is focused on getting results for over 400 financial institutions nationwide. MARQUIS sets its clients apart by providing expertise in data analytics, MCIF, CRM, strategic consulting, profitability and direct marketing.
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closed 6/22/2016 via BusinessWire

NYMBUS, acquired Sharp Bancsystems, Inc.

synopsis: NYMBUS, the world's first complete, full-stack, API-driven core processing platform, announced the acquisition of Sharp BancSystems, Inc. (SBS), a Texas-based software provider founded in 1987. Sharp BancSystems is a software solution and service provider catering exclusively to the community banking industry.
buyer: NYMBUS
NYMBUS provides the most modern and advanced core processing platform built to date. The NYMBUS solution is a secure, cloud-based, full-stack product that includes all of the mission-critical functions financial institutions need to build their businesses. "
target: Sharp Bancsystems, Inc.
Sharp BancSystems is a software solution and service provider catering exclusively to the community banking industry. The Sharp PC-Core Banking System is a total integrated solution that allows banks to cost-effectively and efficiently control all aspects of banking operations.
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closed 10/1/2015 via GlobeNewswire

Aptean, acquired Coretrac, Inc.

synopsis: Aptean announced the acquisition of CoreTrac, Inc., a leading provider of integrated customer relationship management (“CRM”) and automated sales tracking solutions designed specifically for banks and credit unions in the United States. CoreTrac’s CRM solution is used nationally by banks and credit unions of all sizes.
buyer parent: Vista Equity Partners
buyer: Aptean
Aptean provides industry-specific software applications that enhance processes across the enterprise, helping businesses manage their resources, supply chain, employees, and customer relationships. "
target: Coretrac, Inc.
CoreTrac, Inc. is a privately held corporation with its headquarters in Austin, Texas. CoreTrac provides its easy-to-use and affordable enterprise CRM software platform, ResourceOne, to community financial institutions across the country to support and strengthen their sales and service cultures.
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closed 4/18/2013 via PR Web

Ignition Technology Group, acquired Blue Bison Software Consultants

synopsis: Ignition Technology Group announced the acquisition of the assets of Cayman-based Blue Bison Software Consultants Ltd. Ignition will provide the necessary investments in funding and resources for the Blue Bison application set, which offers packaged and custom-built software solutions, primarily to firms in the financial services industry.
buyer: Ignition Technology Group
Ignition's practice includes Software Solutions based on Microsoft technologies, Practice Management solutions, and Records Management services. Ignition is also one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, and more. "
target: Blue Bison Software Consultants
Blue Bison Software Consultants is a Microsoft Certified Partner located in the Cayman Islands. The company offers established and custom-built solutions to the financial services industry.
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closed 4/2/2009 via BNC Analysis

SunGard Data Systems Inc., acquired Genix Systems AG

synopsis: SunGard has strengthened its position in the Swiss private banking sector by acquiring Genix Systems, a small Zurich-based provider of customer information systems to small and medium-sized banks.
buyer: SunGard Data Systems Inc.
SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. "
target: Genix Systems AG
Genix Systems is a small Zurich-based provider of customer information systems to small and medium-sized banks.
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closed 7/30/2008 via Market Wire

Broadridge Financial Solutions, acquired Investigo

synopsis: Broadridge Financial Solutions, Inc., a leading global provider of technology-based outsourcing solutions to the financial services industry, today announced that it has successfully completed the acquisition of Investigo Corporation.
buyer: Broadridge Financial Solutions (BR:$4,338.00)
Broadridge Financial Solutions, Inc. is a leading global provider of technology-based outsourcing solutions to the financial services industry. Broadridge's systems and services include investor communication, securities processing, and clearing and outsourcing solutions. "
target: Investigo
Investigo Corp provides enterprise practice management system for financial services industry. It offers Investigo, a Web-based system that provides various functions, including data aggregation, reporting, customer relationship management, regulatory compliance, and online document management.
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closed 9/20/2007 via BusinessWire

Sopra Group, acquired Business Architects International N.V.

synopsis: Sopra Group and Business Architects Internationa finalised today the acquisition by Sopra Group of BAI’s activities in Europe. This acquisition reinforces the Group’s European positioning in the financial services sector.
buyer: Sopra Group (ENXTPA:SOP:$5,053.57)
A leader in the European consulting and IT services market, Sopra Group generated revenue of €897.7 million in 2006 and has a human and intellectual resource potential of over 10,000 people. "
target: Business Architects International N.V.
Business Architects International N.V. provides software solutions for mortgage and consumer lending operations to financial institutions in Western Europe. It offers a diverse suite of software products for loan applications processing, decision-making process and management of loan applications.
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closed 4/26/2007 via BusinessWire

update software AG, acquired ORGAPLAN Software GmbH

synopsis: Frankfurt Stock Exchange-listed update software AG one of Europe’s leading providers of premium CRM solutions with its headquarters in Vienna, has taken over 100 percent of German CRM specialist ORGAPLAN Software GmbH. The deal was closed in Cologne on Thursday, April 26, 2007.
buyer: update software AG
update software AG is Europe’s leading provider of premium CRM solutions, with currently more than 200 employees and annual revenues of EUR 23.4 million in 2006. update products are used by more than 120,000 employees at over 1,000 companies. "
target: ORGAPLAN Software GmbH
ORGAPLAN Software GmbH is the leading provider of CRM solutions in the German banking and savings bank sector. The company’s customers include more than half of the savings banks and public-sector credit institutions in Germany and a third of the big commercial and agricultural credit cooperatives.
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closed 6/2/2005 via BusinessWire

MapInfo Corporation, acquired MarkeTech Systems, Inc.

synopsis: MapInfo Corporation announced that it has acquired privately-held MarkeTech Systems, Inc., a Raleigh, North Carolina-based provider of software, data and services for use by retail banks to enhance branch network sales and profitability.
buyer parent: Pitney Bowes Inc.
buyer: MapInfo Corporation
Pitney Bowes MapInfo is the leading global provider of location intelligence solutions, integrating software, data and services to provide greater value from location-based information and drive more insightful decisions for businesses and government organizations around the world. "
target: MarkeTech Systems, Inc.
MarkeTech Systems offers decision support solutions designed to help retail banks improve branch & branch network performance by analyzing which market to enter, the type of network to implement and the optimal network configuration & by determining profitability & performance measures and actions.
price ($mm)
$5.70
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closed 12/16/2015 via BNC Analysis

Altech Nupay, acquired Delter IT Services

synopsis: Altron subsidiary, Altech NuPay, is extending its reach into the microfinance market with the acquisition of Delter IT Services, a microfinance software development company providing consumer management systems to credit providers.
buyer parent: Altron
buyer: Altech Nupay
Altech NuPay is a PCI-DSS certified transaction service provider and is the leader in managed electronic payment solutions. Altech NuPay offers proven business solutions within the authenticated (terminal based, card present), non-authenticated (card not present) and web-based product space. "
target: Delter IT Services
Delter IT Services is a micro lending software development company providing client management systems to micro lenders. Their software can be used in any size of micro lending business, from small single offices, to big groups and even in banks.
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announced 1/7/2021 via GlobeNewswire

Smart Communications, will acquire Assentis Technologies AG

synopsis: Smart Communications, a customer conversations management platform in the UK, will acquire Assentis, a Swiss Customer Communications Management solution for financial services. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver reports and more.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Assentis Technologies AG
Assentis is the Swiss-based specialist for Customer Communications Management (CCM) in the financial services industry. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver consistent reports, and more.
price ($mm)
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announced 1/7/2021 via GlobeNewswire

Smart Communications, will acquire Assentis Technologies AG

synopsis: Smart Communications, a customer conversations management platform in the UK, will acquire Assentis, a Swiss Customer Communications Management solution for financial services. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver reports and more.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Assentis Technologies AG
Assentis is the Swiss-based specialist for Customer Communications Management (CCM) in the financial services industry. Assentis improves the exchange of information with clients across all channels. Their software enables users to automate communications, deliver consistent reports, and more.
price ($mm)
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closed 7/18/2019 via GlobeNewswire

Smart Communications, acquired Intelledox

synopsis: UK-based Smart Communications, the leading cloud-based platform for enterprise customer communications, has acquired Intelledox, a global digital transformation software company. Intelledox’s cloud platform connects to any system of record and provides next-generation forms, built-in workflow, and on-demand customer communications.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Intelledox
The Intelledox platform is used by leading enterprises and government organizations to transform their digital customer experience. Intelledox streamlines complex processes and omnichannel forms allowing organizations to transform the way they acquire, onboard, and service their customers.
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closed 9/12/2016 via BusinessWire

Accel-KKR, acquired Smart Communications

synopsis: Thunderhead announced that its Smart Communications division, the leading cloud solution for customer and business communications, has been acquired by leading private equity firm Accel-KKR. Smart Communications helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities.
buyer: Accel-KKR
Accel-KKR is a technology-focused investment firm with $4 billion in capital commitments. The firm invests in software and IT enabled businesses well-positioned for topline and bottom-line growth. "
target parent: Thunderhead Ltd.
target: Smart Communications
The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities. Hundreds of brands use Smart Communications to deliver the new generation of customer and business communications.
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closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
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closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
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closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
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closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
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announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$105.81)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
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announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$4,220.93)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
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closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
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closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$995.46)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/31/2018 via PR Web

Conversica, acquired Intelligens

synopsis: Conversica, the leader in conversational AI for business, has acquired Intelligens. Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Intelligens frees up customer service team members to allow them to focus on more complex cases.
buyer parent: Kennet Partners
buyer: Conversica
Conversica is the leader in conversational AI for business. Their flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, and following up with leads via natural, multi-channel, two-way conversations. "
target: Intelligens
Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Their Smart Service Assistant handles most of the common support questions, freeing up customer service team members to focus on more complex cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$1,247.90)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Ailleron S.A.
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Gresham Computing
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InteliWISE
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Telecorp Inc.
Telecorp Inc.
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Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
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LivePerson, Inc.
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EBITDA ($mm)
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Net Income ($mm)
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UCN
UCN
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
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EBITDA ($mm)
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Smartsheet
Smartsheet
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EBITDA ($mm)
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eLoyalty Corporation
eLoyalty Corporation
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
Employees
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flooidCX, Corp.
flooidCX, Corp.
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EBITDA ($mm)
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Net Income ($mm)
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2
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mCloud Corporation
mCloud Corporation
Canada-based mCloud's AI-powered AssetCare platform offers complete asset management solutions to three distinct segments: smart facilities, power generation, and process industries, including oil and gas.
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2019
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$6.45
EBITDA ($mm)
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EBIT ($mm)
($12.05)
Net Income ($mm)
Employees
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